BlackBerry® Z10

[willi138]

All my BBM contacts seemed to have transferred from my torch to Z10. I can't seem to send BBM messages to my contacts. I get a red logo (next to the message I typed) whenever I send a message to a contact. Also, I can't seem to add new BBM Contacts. All of my requests are in pending status and the intended recipients does not seem to receive them. Also, I don't seem to be getting requests to connect either. So basically nothing on BBM works.

I read somewhere on the web, that Z10 doesn't need traditional BB plan and should just add a smartphone plan which I have done as well but it doesn't seem like it has fixed my BBM issue. I've read multiple threads on BBM issues but haven't come across anything that can fix this issue. Appreciate any help that you can provide to fix this.

Thanks,
PK

[BrianFMartin]

You sure you have the BB service connected? 

[willi138]

I had the BB service plan and switched it to a smartphone data plan as BBM didn't work with BB service plan.  I read on a thread that Z10 works on a smartphone plan and not on a BB service plan

[mfarmilo]

You're quite sure you've set up your Blackberry Id on the Z10 ? First time you open BBM it should have prompted you if you wanted to switch it to your new device.

[willi138]

Yes.

[JSanders Resident Expert]

Wlli138, that is the case on most carriers, however I don't think all mobile providers are clear on this at this point... I'd suggest one of two things...

• Call your mobile provider and ask them to escalate this issue BlackBerry tech support.
• Have your BB data plan added back and see if the resolves the issue.

[John_Clark]

They still have to specify that the device is a BlackBerry10 in order to get BlackBerry services. You should have a BB Logo up next to your signal bars on the home screen. If you have no BB Logo you are not connected to BB services for BBM.

[ttkk]

I got the same problem

1st i couldn't connect to the internet using the cellure network and not apple to send any bbm messages.

then i solved the browsing problem but still can not use the bbm through mobile network, but the bbm works fine through wifi..

i called the mobile network providor but no one knows whats wrong, i think it might be a network problem

still trying......

any helps ??

[JSanders Resident Expert]

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ttkk wrote:

i called the mobile network providor but no one knows whats wrong, i think it might be a network problem

still trying......

any helps ??

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ttkk, on the home screen up near the name of the of the mobile provider, do you see the BlackBerry dots logo?

[ttkk]

No I don't see it when I am using the mobile network
But through wifi it does show