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BlackBerry® Z10

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New Contributor
mayelinca14
Posts: 3
Registered: ‎04-23-2013
My Device: BLACKBERRY Z10
My Carrier: TMOBILE

BBM not working correctly it's to slow

Hi! need help my BBM is very slow.. when i write to somebody the messages stays in message is being sent and it takes a wile for the contact to receive it. I try to uninstall BBM  but it does't work, I try deleting it and it does't work either. Need help fast..

 

Thank's very much..

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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BBM not working correctly it's to slow

Hey mayelinca14,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

When you send a BBM message, do you receive a clock icon or does it show D beside the message?  Also is this affecting all of your contacts?

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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New Contributor
mayelinca14
Posts: 3
Registered: ‎04-23-2013
My Device: BLACKBERRY Z10
My Carrier: TMOBILE

Re: BBM not working correctly it's to slow

Hi!!

Thank you for your concern... Yes when I send someone a BBM I get the clock, sometimes I get the icon that is being sent and it stays like that for a long time and yes it happens with all my BBM contacts, also when someone writes back to me it takes a while for me to receive it. Another issue just happen yesterday too, when a I was adding a new BBM contact that person appeared with someone's else's name, I tried deleting it and adding it again but it didn't work.

 

Don't know what to do, I'm starting to get disappointed.

Thanks for the help..

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