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BlackBerry® Z10

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Tisbeee
Posts: 2
Registered: ‎12-28-2010
My Device: BlackBerry Bold 9780

BBZ10 STUCK AT START UP SCREEN - 100% - HELP PLEASE!

My blackberry z10 is stuck at 100% on the start up screen... I tried battery pulling already, didn't work. Just got stuck again. 

 

Before it got stuck, I was updating the software through blackberry link. I accidentally disconnected the device before it finished. I dc'd the phone early because I saw that my phone was at 100% and I thought it was ready, but when I looked at blackberry link, it wasn't done updating yet apparently.. and it said not to disconnect the device. 

 

Now my device won't get past the start up screen.. and it's stuck at 100%. 

 

Please let me know if there is anything I can do to fix this! Other than battery pulling, since I've already tried it. 

 

Thank you.

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Forums Advisor III
RobGambino
Posts: 1,813
Registered: ‎05-29-2013
My Device: BlackBerry Z30
My Carrier: Bell

Re: BBZ10 STUCK AT START UP SCREEN - 100% - HELP PLEASE!

Good day

your going to back to use the link to reload the OS again you may of corrupted the upgrade

go here how to fix that issue.

 

Follow this link below from another member instructions!

 

Please follow these insctructions exactly as written:

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