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BlackBerry® Z10

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New Contributor
RobertoAlas
Posts: 3
Registered: ‎03-08-2013
My Device: BlackBerry Z10
My Carrier: TIGO El Salvador

Re: BLACKBERRY Z10 PROBLEMS

I´ve had a Z10 for 1 month now, when I saw youtube videos it froze up, many times and restarted, but his last time it didn´t restart, I did many battery pulls and still no response, when I plug the charging cable, nothing happens. I did a "reload device software" through BBLink, the installation went apparently good with the 10.0.10.99 update, but still, my device won´t start, and it heats up, with periodically blinking of a red led light. Need Help Please!!!

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Forums Advisor III
drewread
Posts: 1,034
Registered: ‎02-07-2013
My Device: Z10
My Carrier: Rogers

Re: BLACKBERRY Z10 PROBLEMS

Call your carrier or place of purchase for support. If it is bricked you will need a replacement and you won't be able to get one here. :smileywink:

-: DrewRead :-
Can't find an app on Blackberry World yet? Tweet the developer and ask when they will #GetWithBB10 !!
"Like it" if you like it. :smileyhappy:
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New Contributor
nelsgood
Posts: 4
Registered: ‎09-01-2011
My Device: Torch 9800
My Carrier: AT&T

Re: BLACKBERRY Z10 PROBLEMS

I've had my Z10 for one week, after using a Torch since it first came out, and I share your concerns.  Aside from not having many usable applications, Blackberry omitted some great features on the Z10, such as auto off/on, customized vibration and ring tones and others, that the Torch had. I was willing to overlook the omissions until my phone started heating up and the battery giving me less than eight hours, with most radios off and few phone calls or text messages made. I definitely will be returning the unit and going back to my Torch, which thankfully I kept, if nothing changes over the next week. Now I know understand why the Z10 received such lousy reviews.

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New Contributor
bailout123
Posts: 2
Registered: ‎04-25-2013
My Device: Z10
My Carrier: Bell

Re: BLACKBERRY Z10 PROBLEMS

This happened to my phone as well, pulled the battery and then it charged and has been working fine since.

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New Member
shall10
Posts: 1
Registered: ‎04-28-2013
My Device: z10
My Carrier: Virgin

BLACKBERRY Z10 PROBLEMS

I have this problem too. My phone does however turn back on right away, but I find it will often exit applications for no reason at all, freeze on my call screen or completely power down on me all together. I love the phone itself and until it seems to be a bigger issue I can handle it but it is still some what disappointing. No one seems to believe me and when I take it to be looked at people say it's running fine. Maybe I just have bad luck. All this started after I installed the latest update for the phone... I have no idea how to fix it. A factory restore fixed the problem - but only for a day. I hope a new update will fix this glitch soon!!

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New Member
dagwood
Posts: 2
Registered: ‎04-28-2013
My Device: z10
My Carrier: telus

Re: BLACKBERRY Z10 PROBLEMS

I had same problem. I did the update and never looked back except for voice recognition with hands free

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New Contributor
jfuentes82
Posts: 2
Registered: ‎05-06-2013
My Device: BB Z10
My Carrier: Rogers

Re: BLACKBERRY Z10 PROBLEMS

I am  having the same problem with my battery. My service provider spwecaluta on a fauklty battery and gave me a new phone. however it is the same problem. . Should I try to get a third  phone, and call it thirrd and you out type of thing.. I am basically ready to give up on the BB Z10

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New Member
jamesrustan
Posts: 2
Registered: ‎05-08-2013
My Device: Blackberry Z10

Re: BLACKBERRY Z10 PROBLEMS

Snow fall, I really aggre with you.. I get interested from the look n the promotion of Z10, but I don't have any idea that this thing would be buggy... I don't know why, but I have a little disappointment to have Z10..
The reason, Why can't the display picture set the full size image ? u need to crop it..  First I thought the resolution of picture too high, but it isn't... If there's a solution for this, please let me know...


Snowfall wrote:
Good luck! I've been with my BB9700 for nearly four years and I picked up the Z10 as soon as it came out. I think I made a mistake of buying something too soon, my Z10 is really buggy from time to time and I end up having to restart it. Hopefully yours place a little nicer :smileyhappy:


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New Contributor
kez910
Posts: 9
Registered: ‎05-12-2013
My Device: Blackberry z10
My Carrier: Tmobile

Re: BLACKBERRY Z10 PROBLEMS

The same thing is happening to mine. Problem is I am out of the country and my plan has lapsed. The carrier won't help me. What do I do? I really like this phone and I don't wanna be stuck with a dead phone.

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New Contributor
kez910
Posts: 9
Registered: ‎05-12-2013
My Device: Blackberry z10
My Carrier: Tmobile

Re: BLACKBERRY Z10 PROBLEMS

Won't connect to the laptop. Crying**** I need my phone back.

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