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BlackBerry® Z10

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Developer
Posts: 54
Registered: ‎02-18-2009
My Device: Not Specified

Backup issue

With my Z10 when USB Mass Storage is ON, Blackberry Link does not backup. 

Forums Advisor I
Posts: 568
Registered: ‎02-05-2013
My Device: Blackberry Z10, Blackberry Playbook 64gb
My Carrier: Bell

Re: Backup issue

This option is for you to setup your z10 as a USB drive type device. The BB link wont recognize it to allow you to do backups. But works great as a drive on your computer. Then again you can access the Media card and device through explorer because it maps to your system as a drive in windows when Mass storage is off.

Developer
Posts: 54
Registered: ‎02-18-2009
My Device: Not Specified

Re: Backup issue

This is confusing.

Forums Advisor I
Posts: 568
Registered: ‎02-05-2013
My Device: Blackberry Z10, Blackberry Playbook 64gb
My Carrier: Bell

Re: Backup issue

When Mass Storage is turned on, treats your Z10  as a hard drive. Can drag files with windows explorer.  When mass storage is turned off, it will recognize your Z10 as a phone, but windows will also map to Virtual drives, one for the Device storage and one for the SD card storage. If you want to do a backup, then turn off Mass Storage on the phone, so that BB link can recognize your phone.