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BlackBerry® Z10

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Contributor
dschinghis
Posts: 10
Registered: ‎06-18-2013
My Device: Z10
My Carrier: Kabel Deutschland

Bad quality of voice calls after update

Hi,

I have updated my phone to the latest OS - 10.1.0.2312 and since then I'm experiencing serious problems with voice calls. People complaining that they can hardly hear me. Plus they hear constant background noise.

I have tried to set all volume control setting to maximum but it did not resolve the issue

If I switch on the loudspeaker then the problem seems to dissapear

 

Please advise how can I roll back to previous OS version since this problem makes the phone almost unusable

 

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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Bad quality of voice calls after update

Hey dschinghis,

Welcome to the BlackBerry® Support Community Forums.

 

To further investigate and to do proper testing, we would request that you contact your wireless service provider to have this issue escalated to BlackBerry Technical Support for further trouble shooting.

 

Let us know if you have any questions.

Thank you.

-HB

 

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Contributor
dschinghis
Posts: 10
Registered: ‎06-18-2013
My Device: Z10
My Carrier: Kabel Deutschland

Re: Bad quality of voice calls after update

Hi,

I don't quite understand why should I contact my operator. The phone was working fine before OS update. After I have updated OS something has happened to the volume of my voice which goes via mic. If I use loudspeaker people can hear me without problrems

So it's not related to my operator 

 

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Contributor
dschinghis
Posts: 10
Registered: ‎06-18-2013
My Device: Z10
My Carrier: Kabel Deutschland

Re: Bad quality of voice calls after update

It cannot be operator. The phone WAS working fine before OS update with the same operator

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