Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Reply
New Contributor
Posts: 6
Registered: ‎08-15-2013
My Device: Z10
My Carrier: Etisalat
Accepted Solution

Battery Drains Fast and the Phone gets Hot

I noticed that my Z10 get hot and that the battery takes long to charge and when disconnected from power, the battery drains out fast in less than 1hr.

 

I think this all stated when I upgrade the OS but I'm not sure.

 

Please, is anyone having the same experience?

How can this be resolved?

Posts: 89,513
Likes: 23,793
Solutions: 6,124
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Battery Drains Fast and the Phone gets Hot

How recently did yo upgrade your Z10?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 6
Registered: ‎08-15-2013
My Device: Z10
My Carrier: Etisalat

Re: Battery Drains Fast and the Phone gets Hot

I upgraded two weeks ago, when upgrade was available.

Posts: 89,513
Likes: 23,793
Solutions: 6,124
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Battery Drains Fast and the Phone gets Hot

Was this an upgrade to 10.1.0.4181?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 6
Registered: ‎08-15-2013
My Device: Z10
My Carrier: Etisalat

Re: Battery Drains Fast and the Phone gets Hot

Yes

Posts: 89,513
Likes: 23,793
Solutions: 6,124
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Battery Drains Fast and the Phone gets Hot

Since that upgrade, have you done a full hard reboot (powered on, remove the battery a minute and replace to reboot)?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 6
Registered: ‎08-15-2013
My Device: Z10
My Carrier: Etisalat

Re: Battery Drains Fast and the Phone gets Hot

Not intentionally, yesterday when it became very hot I removed the battery for a while and replace.  But it is still the same now.

New Contributor
Posts: 6
Registered: ‎08-15-2013
My Device: Z10
My Carrier: Etisalat

Re: Battery Drains Fast and the Phone gets Hot

Hi,

 

My phone is back to normal now.  I just removed my most recent email account and wholla high temperature gone and battery now stay the normal duration.

 

Thanks.

Posts: 89,513
Likes: 23,793
Solutions: 6,124
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Battery Drains Fast and the Phone gets Hot

Interesting, probably that email account continued to sync messages, and probably any contacts connected to that account? Either way, in a few days you might try re-adding the account again and see what happens.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 6
Registered: ‎08-15-2013
My Device: Z10
My Carrier: Etisalat

Re: Battery Drains Fast and the Phone gets Hot

I will re-add as advices and give you update.