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BlackBerry® Z10

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New Contributor
Posts: 9
Registered: ‎07-25-2013
My Device: z10
My Carrier: vodafone

Battery problem

Hi, my Bb Z10 when batterie is 60% it turns off directly and i can not turn it on at, til I recharge it.

Has anyone this problem? Who can help me pls?  thnx

Posts: 89,143
Likes: 23,741
Solutions: 6,112
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Battery problem


genti1 wrote:

Hi, my Bb Z10 when batterie is 60% it turns off directly and i can not turn it on at, til I recharge it.

Has anyone this problem? Who can help me pls?  thnx


Yes, it's an issue noticed on other Z10 model 100-1 devices.

Check your Settings > About > model, what is yours?




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New Contributor
Posts: 9
Registered: ‎07-25-2013
My Device: z10
My Carrier: vodafone

Re: Battery problem

I jave the last software. It is as y sad 100-1. Do y have any solution pls?
Posts: 89,143
Likes: 23,741
Solutions: 6,112
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Battery problem


genti1 wrote:
I jave the last software. It is as y sad 100-1. Do y have any solution pls?

You should call your Vodafone technical support and ask them to ESCALATE this issue up to BlackBerry level two support.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code