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BlackBerry® Z10

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Trusted Contributor
RobertP
Posts: 234
Registered: ‎02-13-2009
My Device: Passport

Big issue - suddenly no sound on Z10!!!

Hi. I have a serious issue on my Z10. It suddenly, without any changes, stops many times all sound. No notifications, no ringtones, no music, nothing. The profile is stil the same Normal. The only thing, which solves it, is to switch off/on the phone. Its very annoying and danger, I hear no phone calls etc. Does anybody else have this problem? I need help aspa!!!

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JSanders
Posts: 85,301
Likes: 23,053
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Big issue - suddenly no sound on Z10!!!

Is your main volume turned all the way down or muted?




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Trusted Contributor
RobertP
Posts: 234
Registered: ‎02-13-2009
My Device: Passport

Re: Big issue - suddenly no sound on Z10!!!

Its not turned down or muted. No changes made on the volume. It simply stops from it selfs.
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Trusted Contributor
RobertP
Posts: 234
Registered: ‎02-13-2009
My Device: Passport

Re: Big issue - suddenly no sound on Z10!!!

I realized on this forum, they are more people having this problem http://supportforums.blackberry.com/t5/General-BlackBerry-10-Smartphone/Z10-Notification-Problem/td-... Blackberry, we need solution!!!
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New Contributor
Alchemist1901
Posts: 9
Registered: ‎07-07-2013
My Device: Z10

Re: Big issue - suddenly no sound on Z10!!!

Hi there

 

I have the exact same problem.

 

But when I switch the phone ON/OFF ...Nothing happens.:smileysad:

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JSanders
Posts: 85,301
Likes: 23,053
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Big issue - suddenly no sound on Z10!!!


Alchemist1901 wrote:

 

But when I switch the phone ON/OFF ...Nothing happens.:smileysad:


Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.




1. If any post helps you please click the Like Button below the post(s) that helped you.
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New Contributor
Alchemist1901
Posts: 9
Registered: ‎07-07-2013
My Device: Z10

Re: Big issue - suddenly no sound on Z10!!!

I have done this a few times.
No luck. Still the same.
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JSanders
Posts: 85,301
Likes: 23,053
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Big issue - suddenly no sound on Z10!!!


Alchemist1901 wrote:
I have done this a few times.
No luck. Still the same.

Ah, but I don't know that. You only said you've switched it off and on, not the same thing.

 

I would call your mobile provider techncial support and get the issue escalated up to BlackBerry technical support.

 

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
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New Contributor
Alchemist1901
Posts: 9
Registered: ‎07-07-2013
My Device: Z10

Re: Big issue - suddenly no sound on Z10!!!

I guess I will have to do so.This is the second time it has happened over a period of 4 months.Previously the phone was sent back to the network provider and the software "was reloaded" according their technical department.It was such a hassle to remove all my info and wipe the phone clean before sending in for repairs.If reloading the software was all that was the problem maybe an upgrade on the OS will sort this out?(When do think the next upgrade will be available?)
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JSanders
Posts: 85,301
Likes: 23,053
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Big issue - suddenly no sound on Z10!!!


Alchemist1901 wrote:
I guess I will have to do so.This is the second time it has happened over a period of 4 months.Previously the phone was sent back to the network provider and the software "was reloaded" according their technical department.It was such a hassle to remove all my info and wipe the phone clean before sending in for repairs.If reloading the software was all that was the problem maybe an upgrade on the OS will sort this out?(When do think the next upgrade will be available?)

You can do so yourself.

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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