Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Reply
New Contributor
GolfNT
Posts: 4
Registered: ‎04-12-2013
My Device: Z10

Bigpond email

Hoping someone can help with the new Z10 I just got from Telstra (Australia) last week. Been to the Techs in Darwin Telstra and no luck with this issue. I have a business email account set up (all settings are confirmed correct by Telstra) and keep getting prompted for password every 2-8 hours.

 

Actual message "Your login information for POP server [mail.bigpond.com] has changed or is incorrect. Please check your account settings...."

 

Very frustrating and annoying. Don't want to give up my new BB but the email function on it is essentail to the not-for-profit business I am involved in.

New Contributor
jchristie69
Posts: 9
Registered: ‎04-03-2013
My Device: BB Z10

Re: Bigpond email

does your email address have a hyphen "-" on the RHS of the @ ?
New Contributor
GolfNT
Posts: 4
Registered: ‎04-12-2013
My Device: Z10

Re: Bigpond email

No hyphen just the normal @bigpond.com
All settings checked by Telstra techs and no solution offered. May need to return my Z10. Not happy.