BlackBerry® Z10

[kdubuc]

Please someone help.   I upgraded to a BB Z10 from a BB Bold 9780.   I have updated to Blackberry Link and reset my password.  I now cannot purchase apps/games etc through the BB App World, although  I can download free apps/gameswithout problem.  When I attempt to purchase either through my carrier (Rogers) or paypal I get the response "there were problems completing this purchase.  Error ID 30642."   I am on the Rogers network, and not on WIFI.  I called Rogers tech support and was told it is a BB problem.  How do I fix this?

[ViciousFerret]

Hey kdubuc,

Welcome to the BlackBerry Support Community Forums.

Thanks for the question.

Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB31038

Let me know if you have any more questions.

Cheers.

[kdubuc]

This is RIM/Blackberry response: 

This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.

Use an alternate method of payment (PayPal or Credit Card) if available.

For the record, all forms of payment cause error messages for me.  Rogers blames RIM, RIM passes the buck...yadyyada.  RIM/BB support is a joke.  I'm not the only one this is happening to. They lost a loyal 7 year customer.

This is my response:  Hi Rogers, Im here to return this Z10 and I will take a iphone 5.  Blackberry you have giving me too many headaches over the years. Its best if we dont see each other anymore. Ya, its you......not me.