02-18-2013 03:44 AM
Please someone help. I upgraded to a BB Z10 from a BB Bold 9780. I have updated to Blackberry Link and reset my password. I now cannot purchase apps/games etc through the BB App World, although I can download free apps/gameswithout problem. When I attempt to purchase either through my carrier (Rogers) or paypal I get the response "there were problems completing this purchase. Error ID 30642." I am on the Rogers network, and not on WIFI. I called Rogers tech support and was told it is a BB problem. How do I fix this?
02-18-2013 11:19 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB31038
Let me know if you have any more questions.
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02-19-2013 07:36 AM