02-25-2013 11:49 AM - edited 02-25-2013 11:58 AM
The blackberry Link doesn't want to sync my music from PC to Z10.
As soon as I drag the song from pc library on to the z10 icon a the bottom. It doesn't sync music, it just synch the ALBUM ART.
It shows this notification. "Album art for Meteora has been copied" i instead of "Song...Etc has been copied to the device"
It just copies the album art not the songs... And when I try to drag the song on to the z10 icon again it shows " NOT COPIED. Device already contains the song. Which is not true because the device is empty and the memory card is formatted.
As for the pictures it does not copy every picture ... Instead of 276 pic BB link copies only 145. for example.
p.s - I have already:
1.Formated the Memory card like 100times.
2. Security wiped the phone 10time
3. Reloaded the software 10times.
02-26-2013 01:16 AM
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Thanks for the question.
To resolve this issue we will need to gather some BlackBerry Link logs. Please contact your network service provider and ask to be transferred to BlackBerry.
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