02-20-2013 06:37 AM
I have today downloaded and installed the above new version of Link, but still have the same issue as before i.e. software install seems to indicate install issue but software does run but cannot connect to phone even though it is recognised.
I think the fault is minor but combination of re-install, phone reboot etc haven't resolved it. Vodafone don't seem to have any solutions and seem to suggest it is my PC.
Please could someone help me as I have had the phone since 31st January and still cannot backup and transfer data etc.
02-20-2013 07:23 AM
On installation I get the following message......
"InstallShield Wizard Completed
The wizard was interrupted before Blackberry Link could be completely installed.
Your system has not been modified. To complete the installation at another time, please run set up again"
Despite the message above, a Blackberry Link icon has been added to the desktop. On running this, device driver software is attempted to be loaded, this shows the following when finished.....
"Device driver software was not successfully installed
BlackBerry Smartphone.........red cross and Device unplugged
Blackberry Device........green tick and Ready to use" message
Finally, the Z10 appears to connect to Link, but when tab clicked shows the message "Cannot Communicate with Device"!
02-20-2013 07:57 AM
I think your best option is run Windows System restore to the last system backup before you installed the BB Link. After the system restore, Download the latest BB link from Blackberry site. Disable any virus programs, run the setup again. Wait till it finishes the install, then do a re-boot, then start the program. Once up, plug in your Z10 and it will install the proper drivers. See if that works for you.
02-20-2013 10:38 AM
Thank you for the advise, tried it and it worked once, set up options and then when re-connected it went back to "Cannot Communicate with Device"!!!!!!!
Stuck again, but seems to be something to the device manager and Link?!