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BlackBerry® Z10

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New Contributor
tinkerteck
Posts: 7
Registered: ‎02-04-2013
My Device: Z10
My Carrier: Telus

BlackBerry World - Cannot play downloaded song

I purchased a single song from BBW and it says it can't play it.  It's an MP3 file.

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Administrator (Retired)
FozzieBear
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: BlackBerry World - Cannot play downloaded song

[ Edited ]

Hello tinkerteck,

 

We would like to help regarding the issue you are experiencing with playing downloaded audio content from BlackBerry World.

 

Do you happen to recieve an error message when you attempt to play the file and if so, could you provide the us with the full message? Are you currently able to play any other audio files on the device?

 

Thank you.

 


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New Contributor
tinkerteck
Posts: 7
Registered: ‎02-04-2013
My Device: Z10
My Carrier: Telus

Re: BlackBerry World - Cannot play downloaded song

My wife has my Z10 at the moment. (AAAhhhh!!!) :smileyhappy: 

 

The file appears to be deposited in the Documents Folder.  However, when I navigate to the documents folder, it appears to be empty.  The error that I get when trying to play it is something to the effect of " Cannot open the specified file. Unsupported file format".  Of course, since it's an .mp3 file, the message is somewhat concerning.

 

I will upload/attach images later this evening.

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New Contributor
tinkerteck
Posts: 7
Registered: ‎02-04-2013
My Device: Z10
My Carrier: Telus

Re: BlackBerry World - Cannot play downloaded song

File Manager

 

Error Message

Search results for MP3 file

 

Here are the screen shots.  Let me know if you need anything else that might be helpful to resolve this issue.

 

Thanks!

Ben

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