07-20-2013 10:11 AM
My BlackBerry Z10 shutdowns automatically when the battery level reaches 20%........ Is this a bug or what? Do you have a solution for this?
Model - BlackBerry Z10
Model Number - STL 100-1
OS Version - 10.1.0.2354
Please help me as this is very annoying. Waiting for the reply urgently.
07-20-2013 11:01 AM
07-23-2013 07:47 AM
If Rob's solution didn't work for you, the next step would be to reload your OS. This sounds like a software issue so reloading the OS should correct it.
To do this, plug your phone in to your PC and open BlackBerry Link. Once your phone has been recognized by the software, click your phone name at the bottom then click Restore and reload the most recent backup.
Let us know if that helps you.
07-23-2013 07:55 AM
I tried that also, but it also not working. This is becoming worse now sometimes phone shutdowns when the battery level reaches 40%. Please give me a solution for this as this is becoming very unexceptable. Thank you.