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BlackBerry® Z10

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New Member
DarylCox
Posts: 2
Registered: ‎06-11-2013
My Device: z10

BlackBerry Z10 stuck "Checking for updates" first time setup.

I have just bought the Z10 and it keeps getting stuck while checking for updates. I have rebooted it a few times, taken the battery and sim card out and then rebooted it a few times with no success. What should I do? 

New Contributor
jzhone
Posts: 5
Registered: ‎11-23-2012
My Device: 9900

Re: BlackBerry Z10 stuck "Checking for updates" first time setup.

Maybe you can try to connect to the Blackberry Link and use the reload OS.

New Member
DarylCox
Posts: 2
Registered: ‎06-11-2013
My Device: z10

Re: BlackBerry Z10 stuck "Checking for updates" first time setup.

Yeah, I have tried this too, twice. It doesn't work, it doesn't even reload it :smileysad:

New Contributor
jzhone
Posts: 5
Registered: ‎11-23-2012
My Device: 9900

Re: BlackBerry Z10 stuck "Checking for updates" first time setup.

Go to here http://us.blackberry.com/software/smartphones/update/blackberry10-os.html (remember using IE) and update with that tool.

New Contributor
alinabadau
Posts: 2
Registered: ‎07-26-2013
My Device: Blackberry Z10

Re: BlackBerry Z10 stuck "Checking for updates" first time setup.

I have the same problem. I just ordered my phone, is new, the setup is not even completed and is stuck for hours now on "Checking for updates". I have a Z10 smatphone and I am really upset! I tried restarting it, remove battery.. nothing helped.. Please give me an idea about what to do!

 

Alina

Contributor
mzblues
Posts: 18
Registered: ‎07-04-2013
My Device: Z10

Re: BlackBerry Z10 stuck "Checking for updates" first time setup.

Try checking that you have WiFi connected and try again.

I know you shouldn't need to, but it helped me when that happened.
Contributor
leondrie
Posts: 22
Registered: ‎04-15-2011
My Device: Blackberry Z10

Re: BlackBerry Z10 stuck "Checking for updates" first time setup.

 

 

You need to be connected with Wifi to complete the update :-)

New Contributor
alinabadau
Posts: 2
Registered: ‎07-26-2013
My Device: Blackberry Z10

Re: BlackBerry Z10 stuck "Checking for updates" first time setup.

True! :smileyhappy: Found out later. Thanks !