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New Member
Posts: 2
Registered: ‎07-10-2014
My Device: z10
My Carrier: BlackBerry

BlackBerry z10 is switching off automatically when the battery is between 40 to 50%. guys pleas.

 
Hall of Famer II
Posts: 50,914
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BlackBerry z10 is switching off automatically when the battery is between 40 to 50%. guys pleas.

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 2
Registered: ‎07-11-2014
My Device: STL100-1 & RFG80UW
My Carrier: GOLDEN EYE ELECTRONICS L.L.C

Re: BlackBerry z10 is switching off automatically when the battery is between 40 to 50%. guys pleas.

me to having same problem with body heating even mobile switched off and i cant restart my phone............
please suggest me to solve this problem parmenently
Posts: 89,475
Likes: 23,787
Solutions: 6,122
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry z10 is switching off automatically when the battery is between 40 to 50%. guys pleas.

If your device is not dead, and still charging, and is cutting off early at 40-50%, it appears your on-device software battery charge indicator is off-sync.

 

What has worked for me is to charge the device with a wall outlet charger for an hour or so.

Then, LEAVE it connected to the charger, remove and reinsert the battery. Doing this 2-3 times in a row will normally reset thet device charge indicator.




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