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BlackBerry® Z10

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JSanders
Posts: 86,560
Likes: 23,196
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry z10 phone problem

If you upgrade to the latest 10.1 OS, it might help, I don't know if the bug has been fixed on a higher 10.1 OS or not. You would need to load it and see.

 

Upgrading OS10 devices using Autoloader




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darylloh1
Posts: 16
Registered: ‎10-06-2013
My Device: BlackBerry z10

Re: BlackBerry z10 phone problem

But my os is already the latest os because the software update in the setting states that I am on the latest update which is 10.1.0.4181
JSanders
Posts: 86,560
Likes: 23,196
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry z10 phone problem

Ok. I don't know what else you can then, other than report the bug to Cellcom and have them escalate the issue UP to BlackBerry Technical Support.




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Contributor
darylloh1
Posts: 16
Registered: ‎10-06-2013
My Device: BlackBerry z10

Re: BlackBerry z10 phone problem

Is it possible to inform the BlackBerry technical support via the forum? Because I didn't bought it from my carrier I bought it from one of the phone retailer in which I know them very well because every of my problematic phone is them who help me to repair it. The retailer say they get it from the official blackberry from my country.
JSanders
Posts: 86,560
Likes: 23,196
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry z10 phone problem

This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. You would have noticed this in the message upon registration.

 

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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Contributor
darylloh1
Posts: 16
Registered: ‎10-06-2013
My Device: BlackBerry z10

Re: BlackBerry z10 phone problem

So is there any ways of informing the BlackBerry technical support via internet either on email or other methods? Because I am not really that free to go inform them my self as my trial and final exam is around the corner
JSanders
Posts: 86,560
Likes: 23,196
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry z10 phone problem

Not directly... but report the bug to Cellcom and have them escalate the issue UP to BlackBerry Technical Support.

 

Meanwhile, you can tweet to @BlackBerryHelp with a link to this thread and bring attention to it.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
darylloh1
Posts: 16
Registered: ‎10-06-2013
My Device: BlackBerry z10

Re: BlackBerry z10 phone problem

Ok thanks. I will do it tomorrow as it is quite late now