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BlackBerry® Z10

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Contributor
dashakup
Posts: 13
Registered: ‎02-07-2012
My Device: Z10, OS 10.1.0.4181

Blackberry App World. Unable to reinstall early purchased application that i had on previous Bb

Hello, everyone!

 

Recently had my bb Bold 9700 switched to Z10. I had a purchased app on Bold which i can't find in My World on Z10. I tried to refresh Blackberry App World, to clean its cache, download the app using PC. The only thing that i could get is that now i have a free version of that app but when i try to get a full one, i'm allowed only to buy it again although i have a license code for the app that activates it on Bold. Also I checked My world on blackberry web-site and there is information confirming my purchase of the app in Purchase History for Z10. 

 

Does anyone has a solution for it? I looked through Knowledge Base and did everything but nothing worked.

 

Look forward to hearing from you really soon

Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: Blackberry App World. Unable to reinstall early purchased application that i had on previous Bb

You've performed the steps which I would have suggested including refreshing BlackBerry World.  The next step is to contact the app developer directly.  In my experience, a developer will help you get set up again nine times out of ten if you supply proof that you activated the app already.  Failing that, a call to your carrier (MTS Russia) can also help because they handle refunds for BlackBerry World when you can't get proper support for the app from the developer.

 

 

I hope that helps you.  :smileyhappy:


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Contributor
dashakup
Posts: 13
Registered: ‎02-07-2012
My Device: Z10, OS 10.1.0.4181

Re: Blackberry App World. Unable to reinstall early purchased application that i had on previous Bb

BillJ,

Thx for a quick reply. I've already written to app developer but no answer from them unfortunately. And I think that the carrier won't help because they really don't know anything about BlackBerry, had some unlucky experience with them.
So that leaves me with purchasing an app again, I think.