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Contributor
Fuzzler
Posts: 11
Registered: ‎04-30-2013
My Device: Blackberry Z10

Blackberry Balance - Remember App

Good Day!

 

I have configured Blackberry Balance but it seems that it is not working as it should be.

 

I input notes in Remember under Work Area but it can be open in Personal Area even if Balance is lock.

 

Is this normal? 

Retired
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Blackberry Balance - Remember App

Hey Fuzzler,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

This is by design and normal.  If you access the work space, you are unlocking the workspace until the security timeout kicks in.  So when you go back to your personal space you will have access to work and personal.  When the security timeout kicks in, you will see the memos are locked for only the workplace.

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


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Contributor
Fuzzler
Posts: 11
Registered: ‎04-30-2013
My Device: Blackberry Z10

Re: Blackberry Balance - Remember App

Hi ViciousFerret,

 

Hi will I restrict the access to work space "Remember" input from personal space?

 

I ahve tried adding data on "Remember" inside the work space but even if I locked the workspace the memo created are still available in personal.

 

Contributor
Fuzzler
Posts: 11
Registered: ‎04-30-2013
My Device: Blackberry Z10

Re: Blackberry Balance - Remember App

I forgot to mention when workspace is locked I see the following message:

 

Work is Locked (0 Folders Hidden)

 

But I have a folder created under workspace which I can open in personal space even locked.

Retired
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Blackberry Balance - Remember App

My apologies Fuzzler,

 

When you created the folder in the workplace did you choose sync to your "Work address"?  If not, then this folder will be available on personal and work only.  If the folder synchronizes to your work address then it will only be available when you unlock Balance.

 

To find this setting, go into Remember and add a folder and change Sync to option.

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


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Contributor
Fuzzler
Posts: 11
Registered: ‎04-30-2013
My Device: Blackberry Z10

Re: Blackberry Balance - Remember App

Hi ViciousFerret,

 

Unfortunately there is only two option on my rememeber:

 

[Cancel] New Folder [Save]

 

I don't know if I am missing anything, my software release is 10.0.10.90

 

Thanks for the reply.

Retired
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Blackberry Balance - Remember App

Hey Fuzzler,

 

Thanks for the quick reply.

 

Go into Settings>Accounts on the BlackBerry Z10.  Open your work account and scroll down, do you see Sync Memos as turned on?

 

If this is set to turned on, I will need to gather some logs from the BlackBerry Z10 and will request you to contact your network service provider and ask to be transferred to BlackBerry to create a ticket.

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

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Contributor
Fuzzler
Posts: 11
Registered: ‎04-30-2013
My Device: Blackberry Z10

Re: Blackberry Balance - Remember App

Hi ViciousFerret,

 

Thanks for your quick reply.

 

I guess there is misconfiguration on the BES because there is no work account on Settings > Accounts, I only have the previously added facebook, email and calendar.

 

Regards,

Fuzzler

 

 

Retired
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Blackberry Balance - Remember App

Hey Fuzzler,

 

Thanks again for the quick reply.

 

Open your email account and scroll down to find the synchronization options. 

 

My apologies.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



Contributor
Fuzzler
Posts: 11
Registered: ‎04-30-2013
My Device: Blackberry Z10

Re: Blackberry Balance - Remember App

Hi ViciousFerret,

Unfortunately I don't see such option, I don't have email account under work space.