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BlackBerry® Z10

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New Contributor
Posts: 5
Registered: ‎04-07-2013
My Device: blackberry z10
My Carrier: telus

Blackberry- Broken-flashing.. HELP

I Love my phone and I'm really hoping someone can help me fix it. I tried sending a message, and I looked at my phone a minute later and it wasn't there, so I retyped it and sent it again, and it did not show up again, so I restarted my phone, well tried to. It came onto the normal blackberry screen, but then it went black again. It will not turn on, but there is a sequence of 5 red led light flashes. One, then three faster, and then one again. I have tried pulling the battery, charging it, etc. Nothing has worked. I tried connecting it to blackberry link and it said it could not connect to my device. So I tried to reload the software.but it wont get past saying, initializing software. I also tried updating the software straight off of the internet and nothing.

 

HELP PLEASE!

Hall of Famer II
Posts: 50,922
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry- Broken-flashing.. HELP

Hello,

Something is indeed significantly wrong. It could be hardware or OS/software. To rule out hardware, please find someone with an identical device without issues...trade batteries and see what happens. If it turns out that your battery is not the problem, then you might instead want to find an AutoLoader for re-installing the OS...sometimes those can succeed where other methods fail.

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 5
Registered: ‎04-07-2013
My Device: blackberry z10
My Carrier: telus

Re: Blackberry- Broken-flashing.. HELP

Hi, thankyou for responding! I do not know someone else with the same phone, so i can not exactly do that. What exactly is an autoloader?
Hall of Famer II
Posts: 50,922
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry- Broken-flashing.. HELP

[ Edited ]

nb123 wrote:
 I do not know someone else with the same phone, so i can not exactly do that.

What about a local (to you) shop that sells them? Maybe they will do you the favor of letting you use a battery to test?


nb123 wrote:
What exactly is an autoloader?

It is an executable (.exe) that you obtain for your PC. When you run it, it forces the BB into the stage where it can receive the OS, and then pushes the OS onto it. It does not depend on some of the more traditional means, and is more forceful...which may be exactly what you require. Refer:

Of course, if the problem is your battery or other hardware, even the AutoLoader method will be of no use.

 

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code