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BlackBerry® Z10

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Visitor
Posts: 1
Registered: ‎05-22-2014
My Device: Z10
My Carrier: A1

Blackberry ID not working

[ Edited ]

Hey, not sure if im in the right section...

 

I have some troubles with my Blackberry Z10 or at least with the Blackberry-ID. When i try to log in it always says i cant log in with an other Blackberry-ID than the "original". When i look at the Z10 under system/info there is standing the right one or at least the one i know... rofl. Any ideas what to do?

Forums Advisor I
Posts: 733
Registered: ‎11-01-2013
My Device: Z30, Z10 (10.2.1.3442), 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: Blackberry ID not working

Hello Itagne

Its ok, you can write here :smileyhappy:. If you have BBID already and want to change BBID in your phone, you need to wipe it. Setting > Security and privacy > Security Wipe. All phone memory will deleted (contacts, messages, photo and video) so you need to perform a backup through BB Link.

Good luck.
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