02-22-2013 05:36 PM
Hi ladies and gents,
We have had a problem with my blackberry id. firstly i have forgotten my blackberry id password, but wait theres a twist, i also do not know what my blackberry email password (which is connected to my blackberry id. please help
02-22-2013 06:58 PM
You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Read this for instructions to reset your BlackBerryID password:
KB26361How to reset a BlackBerry ID password
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code