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BlackBerry® Z10

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Andrew117
Posts: 1
Registered: ‎02-22-2013
My Device: Z10

Blackberry ID

Hi ladies and gents,

 

We have had a problem with my blackberry id. firstly i have forgotten my blackberry id password, but wait theres a twist, i also do not know what my blackberry email password (which is connected to my blackberry id. please help

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JSanders
Posts: 85,265
Likes: 23,046
Solutions: 5,929
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry ID

 

You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.

 

Read this for instructions to reset your BlackBerryID password:

KB26361How to reset a BlackBerry ID password



******

 

Good luck.





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