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BlackBerry® Z10

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New Contributor
Posts: 2
Registered: ‎09-09-2013
My Device: Z10
My Carrier: O2

Blackberry Protect Z10

Has anyone else had a problem with BB Protect no longer working?

 

I only recently got my new Z10 and transferred everything from my old BB to this one. It was fine last week and now it tells me that it is 'unable to connect to the BB Protect' service.

 

I tried downloading it again only to be told by appworld that BB Protect is not available for my phone model?! 

 

I can log into my online account and it is picking up my location from last week but won't bring up any data.

 

Anyone have any suggestions as to how I can sort this out please?

 

Thanks

Forums Advisor III
Posts: 1,476
Registered: ‎04-19-2011
My Device: BlackBerry Z10 + Z30 + Playbook 64
My Carrier: Rogers

Re: Blackberry Protect Z10


vrekkies wrote:

Has anyone else had a problem with BB Protect no longer working?

 

I only recently got my new Z10 and transferred everything from my old BB to this one. It was fine last week and now it tells me that it is 'unable to connect to the BB Protect' service.

 

I tried downloading it again only to be told by appworld that BB Protect is not available for my phone model?! 

 

I can log into my online account and it is picking up my location from last week but won't bring up any data.

 

Anyone have any suggestions as to how I can sort this out please?

 

Thanks


I can not even get BlackBerry Protect to show "HELLO" on the phone, and not even on my old 9900

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Using the Playbook and the Z10 and the Z30 and loving them

Martin
Forums Advisor II
Posts: 861
Registered: ‎04-01-2009
My Device: Z10 10.2.1.3247
My Carrier: T-Mo USA

Re: Blackberry Protect Z10

[ Edited ]

I'm on T-Mo usa, just updated ti their new MR (4780). Protect works fine. But I need cellular reception. But you also theoretically need a clear view of the sky. If protect is trying to find your phone yoiur GPS icon should appear.

New Contributor
Posts: 2
Registered: ‎09-09-2013
My Device: Z10
My Carrier: O2

Re: Blackberry Protect Z10

I'm confused. BB Protect is working on your Z10?

New Contributor
Posts: 9
Registered: ‎03-15-2012
My Device: Z10
My Carrier: Telstra

Re: Blackberry Protect Z10 - can no longer connect to the blackberry protect service

Yes my mothers Phone, no BB Protect.

 

When you go into settings and BB Protect, "Can no longer connect to BBProtect Service" 

 

How can I sort this out?

Loving BB Z10 Keeping me moving
New Member
Posts: 2
Registered: ‎12-04-2014
My Device: Z10 STL100-3
My Carrier: MTS

Re: Blackberry Protect Z10 - can no longer connect to the blackberry protect service

Black Berry Protect is **bleep** me OFF!

 

***** Here is what I did *********

 

I connect to BB Protect on the https address

I can login to BB Protect

The BlackBerry ID Username is the same everywhere

First Name, Last Name and Screen name have all been confirmed and any changes made within these fields will be reflected on the BlackBerri ID Details screen such as changing the spelling of your name.

Any change on the BB does require that I type in the password which has been confirmed.

I have even changed my Recovery Password and this has been reflected.

 

The device GPS has been confirmed - it quickly and accurately knows where I am.

 

Black Berry Protect has been turned on and off and on again so many times.

Location Services is set to ON, Traffice Data Collection is set to on, Loacation based Ads is set to on.

Mobile Network is set to On

Data Services is set to On

Wi-Fi is On and connected to the network

 

***** Here is what worked (partly) *******

Under Email I noticed that my email account was not conneciting to a network -

Pulled Battery - drained and powered up the device. 

 

******* Device now associated with my BB Credintials:

However it still is unable to Play a sound, send a message or locate the device.

 

My renewal is a year out and the Iphone is looking better all the time.

 

 

New Member
Posts: 2
Registered: ‎12-04-2014
My Device: Z10 STL100-3
My Carrier: MTS

Re: Blackberry Protect Z10 - can no longer connect to the blackberry protect service

I may have been "Miltoned"  don't expect anyone to know the term really - but right after I posted things the protect features have started to work.  locate, sound and message have all been working.