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BlackBerry® Z10

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New Contributor
prince_arb
Posts: 7
Registered: ‎10-03-2013
My Device: blackberry z10
Accepted Solution

Blackberry Protect not detected

Hi

 

I have enabled blackberry berry protect on my Z10, however when I log in to the site it says no device attached.

 

Can anyone help me out.

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Developer
SiddharthAjmera
Posts: 173
Registered: ‎07-16-2013
My Device: BlackBerry Limited Edition Z10, BlackBerry Playbook

Re: Blackberry Protect not detected

I think you'll have to turn on your location services for that.

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New Contributor
prince_arb
Posts: 7
Registered: ‎10-03-2013
My Device: blackberry z10

Re: Blackberry Protect not detected

Location service is enabled. Still not working.

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Developer
SiddharthAjmera
Posts: 173
Registered: ‎07-16-2013
My Device: BlackBerry Limited Edition Z10, BlackBerry Playbook

Re: Blackberry Protect not detected

Try changing your BBID.


For more queries refer to this forum.

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Developer
SiddharthAjmera
Posts: 173
Registered: ‎07-16-2013
My Device: BlackBerry Limited Edition Z10, BlackBerry Playbook

Re: Blackberry Protect not detected

Sometimes it works after a reboot. Try that as well.
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Forums Advisor II
scrannel
Posts: 800
Registered: ‎04-01-2009
My Device: Z10 10.2.1.3247

Re: Blackberry Protect not detected

Are you searching for your phone on wifi or cell? I have read and have experienced that when I first set it up, I could not find over wifi. When I switched to cell towers, it found my phone. Then, when I tried wifi again, it found it. Now seems to work on both. Have read of the opposite sequence.
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New Contributor
prince_arb
Posts: 7
Registered: ‎10-03-2013
My Device: blackberry z10

Re: Blackberry Protect not detected

It worked :smileyhappy:

I switched off and switched on location services and then restarted my phone.

Thanks for your help guys.

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Forums Advisor II
scrannel
Posts: 800
Registered: ‎04-01-2009
My Device: Z10 10.2.1.3247

Re: Blackberry Protect not detected

Glad it works! 

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Developer
SiddharthAjmera
Posts: 173
Registered: ‎07-16-2013
My Device: BlackBerry Limited Edition Z10, BlackBerry Playbook

Re: Blackberry Protect not detected

Happy to help. :smileyhappy:

Click on Like Button if I helped you. Accept As SolutionIf my response solved your problem.
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