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BlackBerry® Z10

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New Contributor
GoWithGreen
Posts: 4
Registered: ‎02-20-2013
My Device: Blackberry Z10

Blackberry World- Billing Through Carrier

I purchased a Z10 a few weeks back and love it.  

 

The only thing that I am having an issue with is when I go to purchase an app, song, album, movie, tv show, etc. I get the following message:

 

"Billing through your carrier is not available for this product type.  Please select another payment option".

 

My service provider is Bell and with my Bold 9900 this wasn't an issue.  The convenience of billing through my carrier is something I really liked.  Is this something that can/will be resolved?  Is there a setting on the phone that I need to switch?  Any advice would be great! 

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Forums Advisor I
Arsen
Posts: 568
Registered: ‎02-05-2013
My Device: Blackberry Z10, Blackberry Playbook 64gb

Re: Blackberry World- Billing Through Carrier

You do have the option to pay through your carrier.  Go to settings, scroll down to payment options and select bill through mobile bill.  This also can be activated through BB world and select payment options at check out.

 

IMG_00000070.png

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Guru III
knottyrope
Posts: 30,585
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Blackberry World- Billing Through Carrier

I am unable to buy songs or movies but apps are fine.

 

your carrier might not support it at the moment with the resent changes in blackBerry World.

 




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New Contributor
GoWithGreen
Posts: 4
Registered: ‎02-20-2013
My Device: Blackberry Z10

Re: Blackberry World- Billing Through Carrier

Just tried both options that you suggested and I am still getting the same message.  Any other ideas? Thanks! 

 

 

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Forums Advisor I
Arsen
Posts: 568
Registered: ‎02-05-2013
My Device: Blackberry Z10, Blackberry Playbook 64gb

Re: Blackberry World- Billing Through Carrier

I would contact your provider see if they blocked anything. I see you are also with bell mobility. I just did a purchase through my mobile provider and worked great.  Bellow is a screen capture of the purchase.

 

IMG_00000071.png

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New Contributor
GoWithGreen
Posts: 4
Registered: ‎02-20-2013
My Device: Blackberry Z10

Re: Blackberry World- Billing Through Carrier

Does it work for purchasing music, tv shows and movies as well?  That seems to be my big problem.  

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