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BlackBerry® Z10

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New Contributor
cirwin58
Posts: 4
Registered: ‎02-07-2013
My Device: Blackberry Z10
My Carrier: Rogers

Blackberry Z10 -Cogeco email

Just picked up my new Z10 and have spent hours setting it up - cannot add my cogeco email account even trying the advanced options and all the recommended fixes I could find online - anyone been successful? Please help

 

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New Contributor
cirwin58
Posts: 4
Registered: ‎02-07-2013
My Device: Blackberry Z10
My Carrier: Rogers

Re: Blackberry Z10 -Cogeco email solution at last (at least for me)

I finally figured it out.. THe steps are;

 

after add account, at the bottom is "advanced" - press that - the go under POP

Description: cogeco

username: the field before @cogeco.ca

email address. ___@cogeco.ca

Password: your email password for cogeco

Server Address: pop3.cogeco.ca

Port: 110

Use SSL : turn off

SMTP user name ; leave blank - or clear it out .

PW: leave blank

SMTP Server: smtp.cogeco.ca

SMTP Port: 25

SMTP encryption: turn it off

Press "DONE" at the top and you should be good to go hope it works

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New Contributor
bertfox8284
Posts: 3
Registered: ‎10-08-2010
My Device: Not Specified

Re: Blackberry Z10 -Cogeco email solution at last (at least for me)

This solution doesn't work for me.

I've tried a multitude of combinations; "pop", "pop3", and SMTP. I used the same settings as on my BB Torch and playbook.  Is this a Cogeco or Blackberry problem?

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New Contributor
bertfox8284
Posts: 3
Registered: ‎10-08-2010
My Device: Not Specified

Re: Blackberry Z10 -Cogeco email solution at last (at least for me)

My problem solved. I was using my cogeco smtp as setup on my network.

I used my carrier, "Telus"  smtp to solve the issue.  so...   smtp.telus.net

 

embarassed. lol

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New Contributor
Chumsky
Posts: 2
Registered: ‎02-10-2013
My Device: Z10
My Carrier: Koodo

Re: Blackberry Z10 -Cogeco email solution at last (at least for me)

Thank you so very much!

This worked perfectly. I too have spent many hours trying to get my cogeco mail account set up.

The real issue was the 2 fields associated with the SMTP settings that led me to believe that I needed a user name and password - nope!

 

This is just fantastic!

 

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New Member
Jacquei
Posts: 1
Registered: ‎02-14-2013
My Device: Blackberry Z10
My Carrier: Koodo

Re: Blackberry Z10 -Cogeco email solution at last (at least for me)

THANK YOU!!! Just picked up my new phone last night and after a few attempts at setting this up this morning I decided to check this forum. Your insturctions were great, it worked.  You saved me a ton of time.

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New Member
mark_davies
Posts: 2
Registered: ‎02-16-2013
My Device: Z10
My Carrier: Telus

Re: Blackberry Z10 -Cogeco email

This works great... However as soon as I put my phone on WIFI the smtp.telus.net no longer works... now what?
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BlackBerry Technical Advisor
-BD-
Posts: 483
Registered: ‎05-15-2008
My Device: Z10
My Carrier: Rogers

Re: Blackberry Z10 -Cogeco email

[ Edited ]

When you use smtp.cogeco.ca as you outgoing mail server you are only allowed to send while connected to Cogeco's network.  So it will only work over wifi when you are connected to a router that is on cogeco's network. 

 

The opposite is true when connected to smtp.telus.net.  This outgoing mail server only allows connections when connected to your carrier (Telus).

 

This is because both of these outgoing mail servers are not authenticated (they don't require you to put in a username/password).  They are basicaly an open-relay while you are connected to their networks.

 

 

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New Contributor
cirwin58
Posts: 4
Registered: ‎02-07-2013
My Device: Blackberry Z10
My Carrier: Rogers

Re: Blackberry Z10 -Cogeco email

So what is the solution? What I posted is all I could come up with after hours & days of research & trying
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New Member
mark_davies
Posts: 2
Registered: ‎02-16-2013
My Device: Z10
My Carrier: Telus

Re: Blackberry Z10 -Cogeco email

This is a pain.... looks like we need to use a Gmail or something...
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