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BlackBerry® Z10

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New Contributor
Posts: 2
Registered: ‎07-11-2013
My Device: Blackberry Z10

Blackberry Z10 Hangs in Messages, Contacts and Calls

Hi i purchased Z10 recently before a week and while using i found in calls, contacts and messages the phone hangs and responds slowly it takes 5-10 seconds to respond after the touch

 

please advise to resolve this else suggest for the replacement

 

Regards

Mahendran

Posts: 88,831
Likes: 23,692
Solutions: 6,096
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Z10 Hangs in Messages, Contacts and Calls

From the main screen, swipe down from the top black bezel to Settings > About... what is the OS Version listed there?




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New Contributor
Posts: 2
Registered: ‎07-11-2013
My Device: Blackberry Z10

Re: Blackberry Z10 Hangs in Messages, Contacts and Calls

Hi the OS version uodated is 10.1.0.273

 

Thanks

Mahendran

Posts: 88,831
Likes: 23,692
Solutions: 6,096
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Z10 Hangs in Messages, Contacts and Calls

Did you very recently make that upgrade to .273?

 

If so, do a restart on the Z10 by pressing and holding the top edge power key until the restart button at lower right appears, and restart.

 

Let me know if that lag persists.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code