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BlackBerry® Z10

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New Contributor
Nickwit
Posts: 2
Registered: ‎09-12-2013
My Device: z10
My Carrier: o2

Re: Blackberry Z10 - Stuck on Checking for update

HI there,

 

I have this exact problem and have followed all of the advice in this thread and it's still checking for updates.

 

I took my z10 in the o2 shop today to get a micro SIM - so the only thing I think it can be is that it may take up to 24 hours to carry over to the new z10, although the guy in the shop said it normally takesd an hour & my z10 is showing the o2 logo when it loads up.

 

To be exact I've done the following: -

-During set-up I chose to search for new updates and it seemed to update with latest update ok.

-Since then I've had the "checking for updates" issue.

-i've kept the phone powered on & have removed the battery for around 10 mins - same problem.

-I then kept powered on & removed battery & SIM - same problem.

-I then did the same as above 2 steps but with it powered off - same problem.

 

If you have any advice would be great & save me a trip back to the o2 shop...

 

Thanks in advance!

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JSanders
Posts: 85,155
Likes: 23,027
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Z10 - Stuck on Checking for update


Nickwit wrote:

 

If you have any advice would be great & save me a trip back to the o2 shop...

 


Are you connected to a WiFi router?




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New Contributor
Nickwit
Posts: 2
Registered: ‎09-12-2013
My Device: z10
My Carrier: o2

Re: Blackberry Z10 - Stuck on Checking for update

Hi there,

 

Yes it was connected to wifi.

 

I nread in some other forums that people just left the phone on and it eventually went normal.  Mine was fine about one hour after I posted the original message here.  It seems it's still updating rather than searching for updates.

 

Thanks for getting back to me! :smileyhappy:

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JSanders
Posts: 85,155
Likes: 23,027
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Z10 - Stuck on Checking for update

If the Services Status stated "mobile connection" it was not connected to WiFi at the time.

 

Try doing all that has been suggested while using a Wifi connection when the Servies Status states "WiFi".




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
snipper505
Posts: 5
Registered: ‎08-22-2013
My Device: Z10
My Carrier: STC

Re: Blackberry Z10 - Stuck on Checking for update

Switch off the phone, remove the battery, insert a sim, and switching it on worked.

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