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BlackBerry® Z10

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New Member
edagher1
Posts: 1
Registered: ‎05-26-2013
My Device: Blackberry z10
My Carrier: Telstra

Blackberry Z10 - Stuck on Checking for update

I recently bought a blackberry z10, and decided to update it before starting to use it which i regret now.

 

Since then i have not been able to access the phone as it always comes back to the screen "Checking for updates".

 

How long does this usually take as its been over 20 minutes and still on the same screen. I tried restarting the phone iseveral times s but i continue to get the same outcome when i turn the phone back on.

 

any help would be appreciated.

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JSanders
Posts: 82,495
Likes: 22,613
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Z10 - Stuck on Checking for update

Are you connected to a wifi source while doing this? I suggest that you do so.
Try leaving the battery out about five minute minutes.
I'd still unable, remove the SIM card and reboot.




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New Member
tmcleod94
Posts: 1
Registered: ‎05-30-2013
My Device: blackberry q10
My Carrier: rogers

Re: Blackberry Z10 - Stuck on Checking for update

same issue here, just on the q10

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New Member
combemarshal
Posts: 1
Registered: ‎07-04-2013
My Device: z10
My Carrier: t-mobile

Re: Blackberry Z10 - Stuck on Checking for update

Same here, stuck on 'checking for update ' screen and cant do nothing else, turned it on and off, removed battery, but it has been doing it for hours

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JSanders
Posts: 82,495
Likes: 22,613
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Z10 - Stuck on Checking for update

combemarshal, did you leave the battery put for about five minutes?




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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Contributor
steveajcole
Posts: 10
Registered: ‎06-13-2011
My Device: PlayBook, Z10
My Carrier: Koodo

Re: Blackberry Z10 - Stuck on Checking for update

Was this solved? My Z10 is unusable. Always 'checking for updates
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JSanders
Posts: 82,495
Likes: 22,613
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Z10 - Stuck on Checking for update


steveajcole wrote:
Was this solved? My Z10 is unusable. Always 'checking for updates

Have you performed a reboot (powered on, battery out a minute, replace)?

And what happens when you do that?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Contributor
steveajcole
Posts: 10
Registered: ‎06-13-2011
My Device: PlayBook, Z10
My Carrier: Koodo

Re: Blackberry Z10 - Stuck on Checking for update

I have powered off the devivce, removed the battery, left the device a part for hours. I put the device battery back in, power up the device, see the BlackBerry logo, then 'checking for updates' resumes and never stops. The phone is totally unusable. One thing I should mention is that the phone has no SIM inserted. Would this make a difference? 

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Contributor
BeamRider47
Posts: 28
Registered: ‎04-30-2013
My Device: BlackBerry Z10
My Carrier: T-Mobile/Telekom D

Re: Blackberry Z10 - Stuck on Checking for update

afaik the latest updates (higher release numbers than the factory issued) are distributed by Your mobile carrier. Therefore inserting the SIM could probably help...but nevertheless it should at least show You that no updates are available at the moment.

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JSanders
Posts: 82,495
Likes: 22,613
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Z10 - Stuck on Checking for update


steveajcole wrote:

I have powered off the devivce, removed the battery, left the device a part for hours. I put the device battery back in, power up the device, see the BlackBerry logo, then 'checking for updates' resumes and never stops. The phone is totally unusable. One thing I should mention is that the phone has no SIM inserted. Would this make a difference? 


Leave it powered ON, as I stated above.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.