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BlackBerry® Z10

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New Contributor
AndreyP80
Posts: 5
Registered: ‎05-14-2013
My Device: Blackberry Z10
My Carrier: MTS RUS

Blackberry Z10 loss of signal

Hello,

maybe somebody can help me. Last time I have problem with my Z10. When I talking, my phone loses signal and connection is dropped. I found, when I'm calling the signal is not stable. Before it didnt happened. Today I installed the last update (now I have 10.0.10.690), but it not help.

 

Sorry for my bad English.

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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Blackberry Z10 loss of signal

Hi AndreyP80 and welcome to the BlackBerry Support Community Forums!

 

Typically connectivity issues can be a result of a poor coverage area or a faulty SIM card. Have you contacted yoru wireless provider regarding these possibilities and your dropping signal?

 

Thanks.

 

 

-CptS

 

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New Contributor
AndreyP80
Posts: 5
Registered: ‎05-14-2013
My Device: Blackberry Z10
My Carrier: MTS RUS

Re: Blackberry Z10 loss of signal

Thank you for answer.

 

I had talk with my provider today. The coverage area is very good. I have good signal on my phone. When I'm calling and I have connection, then the signal on my phone not stabile. Today I will try to change my SIM card by new. I hope it will help.

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New Contributor
AndreyP80
Posts: 5
Registered: ‎05-14-2013
My Device: Blackberry Z10
My Carrier: MTS RUS

Re: Blackberry Z10 loss of signal

I changed SIM by new, but it not help. I still have this problem.

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