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BlackBerry® Z10

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New Contributor
rebeccastephaniex
Posts: 6
Registered: ‎08-28-2013
My Device: Blackberry Z10

Blackberry Z10 stuck on 'Checking for updates'

I got the Z10 this morning, I followed the start up bits and it told me to connect to the wifi so I connected it to my home WIFI. It went trough the installations then it's gone to a screen which says "Checking for updates" and a wheel spinning round and round. It's been like this for 20+ minutes now. I took SIM out just in case as I was unsure how to activate my SIM. Even with SIM removed, this happens and it stays on the checkingfor updates page. When SIM is inserted, it's still the same.

 

It came up with "cannot connect to APN..." with some other information a few moments ago. I've removed the battery while device was on, and put the battery back in. Now it's still on the "Software update, checking for updates" page and I have no idea how to connect to my wifi. 

Developer
BBSJdev
Posts: 6,116
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30

Re: Blackberry Z10 stuck on 'Checking for updates'

If you can get back to that page then you can skip this page go through the installation and then add the wifi later.


If you've been helped click on Like Button, if you've been saved buy the app. :smileyhappy:

Developer of stokLocker, Sympatico and Super Sentences.
New Contributor
rebeccastephaniex
Posts: 6
Registered: ‎08-28-2013
My Device: Blackberry Z10

Re: Blackberry Z10 stuck on 'Checking for updates'

I can't get off the checking for updates page at all. 

Developer
BBSJdev
Posts: 6,116
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30

Re: Blackberry Z10 stuck on 'Checking for updates'

Try holding down the power button for 10 seconds.


If you've been helped click on Like Button, if you've been saved buy the app. :smileyhappy:

Developer of stokLocker, Sympatico and Super Sentences.
New Contributor
rebeccastephaniex
Posts: 6
Registered: ‎08-28-2013
My Device: Blackberry Z10

Re: Blackberry Z10 stuck on 'Checking for updates'

It just says either turn off or cancel. 

Developer
BBSJdev
Posts: 6,116
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30

Re: Blackberry Z10 stuck on 'Checking for updates'

Select turn off and then try again but this time skipping the wifi page.


If you've been helped click on Like Button, if you've been saved buy the app. :smileyhappy:

Developer of stokLocker, Sympatico and Super Sentences.
New Contributor
rebeccastephaniex
Posts: 6
Registered: ‎08-28-2013
My Device: Blackberry Z10

Re: Blackberry Z10 stuck on 'Checking for updates'

Already tried that. When it turns back on, it goes straight to the checking for updates page. 

Developer
BBSJdev
Posts: 6,116
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30

Re: Blackberry Z10 stuck on 'Checking for updates'

Ok then I recommend reinstalling the OS with an autoloader, info on where to get them and how to do it can be found here...

 

 

http://supportforums.blackberry.com/t5/General-BlackBerry-10-Smartphone/How-to-Reload-your-Blackberr...

 


If you've been helped click on Like Button, if you've been saved buy the app. :smileyhappy:

Developer of stokLocker, Sympatico and Super Sentences.
New Contributor
rebeccastephaniex
Posts: 6
Registered: ‎08-28-2013
My Device: Blackberry Z10

Re: Blackberry Z10 stuck on 'Checking for updates'

Now it is just stuck with the green LED 

New Contributor
rebeccastephaniex
Posts: 6
Registered: ‎08-28-2013
My Device: Blackberry Z10

Re: Blackberry Z10 stuck on 'Checking for updates'

The green LED light gas gone off, but when it's reloaded, it's still at the same software update page.