02-23-2014 11:56 AM
02-23-2014 02:02 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (step 1 should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
Hopefully that will get things going again for you! If not, then you definitely need to escalate with EE...this is the 2nd thread in as many days where I've heard about EE support fobbing folks off like this. They are responsible for ALL of your services, and are therefore responsible for ALL of your formal service-related support. Only they can look at their systems to see if something is amiss. Only they can formally escalate your case to BlackBerry so that BB can look at their systems. No one here, in this user-to-user community, can achieve such "back end" system access and diagnosis. Sadly, I am beginning to wonder about the training levels of support staff at EE...I hope it is only temporary.
02-23-2014 02:07 PM
02-23-2014 02:22 PM
Oh geez...I didn't recognize it earlier...we are duplicating our efforts here...not the best use of your time I fear:
In that other thread, I already laid out for you what you need to do. No one here, in this user-to-user community, has any access to any of the necessary carrier/BB systems by which to delve into this as deeply as it needs. EE must provide you with proper support and escalation in order for this to be looked into...no one here can do that.
02-23-2014 02:29 PM
02-23-2014 02:32 PM