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BlackBerry® Z10

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New Contributor
Reimemonster79
Posts: 7
Registered: ‎05-17-2013
My Device: Blackberry Z10
My Carrier: T-Mobile D

Blackberry world: Invalid toklen. Token has expired!

I use Z10 with the latest version 10.1. .
When i want to buy or uopdate something in the Blackberry world, i get the message:

Invalid token, please login. Error message: Token has expired, please login:

What's the problem?

Cheers,Reimemonster

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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Blackberry world: Invalid toklen. Token has expired!

Hey Reimenmonster79,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

To resolve this issue, we will need to gather some BlackBerry World logs from your BlackBerry Z10.  Please contact your network service provider and ask to be transferred to BlackBerry.

 

I appreciate your patience.

 

Cheers.

 

 


-ViciousFerret


 


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New Contributor
tompotter
Posts: 2
Registered: ‎06-12-2013
My Device: Z10
My Carrier: Vodafone

Re: Blackberry world: Invalid toklen. Token has expired!

Hi - did you get a resolution to this?  I have a colleague that is testing a Z10 to see if we adopt them and he has experienced the exact same problem.

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New Contributor
Reimemonster79
Posts: 7
Registered: ‎05-17-2013
My Device: Blackberry Z10
My Carrier: T-Mobile D

Re: Blackberry world: Invalid toklen. Token has expired!

I'd solved the problem with an battery reset / battery pull!
Then the problem was solved.

 

 

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New Contributor
tompotter
Posts: 2
Registered: ‎06-12-2013
My Device: Z10
My Carrier: Vodafone

Re: Blackberry world: Invalid toklen. Token has expired!

Thanks - RESOLVED - he initially performed a minor update for 10.1 (not sure if that had any impact), but then pulled the battery.  Now fine.  If it happens again we will just try the battery removal.

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New Member
Garya51
Posts: 1
Registered: ‎06-22-2013
My Device: z10
My Carrier: rogets

Re: Blackberry world: Invalid toklen. Token has expired!

Doing a battery pull fixed it for me. Took an hour to find this help info, however. BlackBerry knowledge base is a year out of date.
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New Member
Mr_Fluffy
Posts: 1
Registered: ‎07-18-2013
My Device: Q10
My Carrier: Vodafone

Re: Blackberry world: Invalid toklen. Token has expired!

Hi - this solution (battery pull) worked for me also.

 

Many thanks.

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