Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Reply
New Contributor
shafquat_kader
Posts: 5
Registered: ‎03-23-2013
My Device: 9700
My Carrier: grameenphone

Blackberry z10 Device Software Reload Error

Bought a new z10 and while a security wipe, the battery was pulled out which resulted the software to be corrupt. Trying to RELOAD the software from the Blackberry server but everytime it gets stuck after download 93%. Please tell me is there a problem with the BB Server or something wrong I am doing. Doing the RELOAD from BlackberryLink.

Need Help!!!!!!!!!!!!!

Please use plain text.
BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Blackberry z10 Device Software Reload Error

[ Edited ]

Hi shafquat_kader,


Welcome to the BlackBerry Support Community.
The workaround steps in this KB article may help you reload your BlackBerry Device Software. "BlackBerry 10 smartphone does not boot and displays a Phone with USB icon after an interrupted Security Wipe" KB33480

Let me know if that helps.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Please use plain text.
Contributor
dragonbz
Posts: 47
Registered: ‎03-24-2013
My Device: z10
My Carrier: telkomsel

Re: Blackberry z10 Device Software Reload Error

I have exactly the same problem with Shafquat. I've been trying to reload the software but It keeps giving me software is uptodate and nutting happend. Please guide me ASAP. Thank you. PS: u can reach me on my email as given in my details.

 

Please use plain text.
New Contributor
mairson
Posts: 2
Registered: ‎07-27-2013
My Device: Z10
My Carrier: 556699853980

Re: Blackberry z10 Device Software Reload Error

i have the same problem with my Z10, I don´t get started... I try to conect usb to blackberry and internet explorer but, no suceess in reload or restart the smart phone. 

 

when I torn on the cell, it just ask for conection to pc, even if a take out the baterry...

Please use plain text.