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BlackBerry® Z10

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Contributor
Sparkygme
Posts: 25
Registered: ‎09-04-2012
My Device: z10
My Carrier: O2

Re: Blackberry z10 won't connect to PC

I'm glad it's not just me that's having these issues. I just found it as a drive and added things that way. But wanna back up but can't
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New Contributor
BlueRocks
Posts: 5
Registered: ‎04-19-2012
My Device: Playbook 2.0, Z10, Torch 9810, Curve 9360
My Carrier: Rogers

Re: Blackberry z10 won't connect to PC

I could not get either method to connect the Z10 in the pc BB Link program until I did this...

 

Disable Symantec Endpoint Protection

 

In the task bar at the bottom right of the Windows 7 screen is the little 'up' triangle containing additional task bar icons.  That is where mine was.  It is a yellow shield.  I right clicked on it and disabled it.  It gave me some sort of warning message that I was going to hell (slight exageration) for turning off Windows Defender (are they both the same?) and Symantec.  I clicked ok anyways and within seconds BB Link recognized my Z10 wirelessly.  I then plugged it in with a usb cable and that was recognized too.

 

I don't know if the circumstances are the exact same for you (or others) but give it a try.  It might work for you too.

 

Good luck.

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New Member
cyprus_fire
Posts: 1
Registered: ‎02-10-2013
My Device: Z10
My Carrier: Virgin Mobile

Re: Blackberry z10 won't connect to PC

Super frustrated last night with the same issue until.............

 

I disabled the Kaspersky Internet Security program and BOOM!! Wireless sync was up and running within 20 seconds!!!

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New Contributor
BBforlife
Posts: 5
Registered: ‎06-25-2012
My Device: BlackBerry torch and PlayBook
My Carrier: Rogers

Re: Blackberry z10 won't connect to PC

Hey all. So I I've been having the same issues when trying to Sync from my computer to my z10. It just keeps says "Preparing to Sync ". And then never does. What's up with that?
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New Contributor
BBforlife
Posts: 5
Registered: ‎06-25-2012
My Device: BlackBerry torch and PlayBook
My Carrier: Rogers

Re: Blackberry z10 won't connect to PC

Oh, and I'm using windows 8. Don't know if that makes a difference.
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New Member
daveinmarkham
Posts: 1
Registered: ‎05-05-2013
My Device: Z10
My Carrier: Bell

Re: Blackberry z10 won't connect to PC

I am having the exact same problem, BB Link shows the contents of both PC and phone, but when I try to copy phone content to PC I get the same message preparing to sync, and eventually connection problem error message.  Anyone else notice that nobody from Blackberry ever comes on here to help?  Maybe they are just as confused and hopeless.

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New Contributor
Jzaz17
Posts: 2
Registered: ‎05-19-2013
My Device: Q10
My Carrier: Bell

Re: Blackberry Q10 won't connect to PC

I'm having the same issue.  I backed up my phone on my wife's computer (XP) but my system won't allow Link to recognize my phone.  I can sync wirelessly, but it won't back-up.

 

I just spent 2.5 hours on the phone with a BB rep, and his take at the end is that my system won't recognize a pen-drive, mass storage drive, or my phone.

 

I also have Win 7 64 (thinking it should be 7 666).

 

When someone figures out what setting to tweak - PLEASE! - I will be amazed, relieved, and forever grateful...

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New Contributor
Jzaz17
Posts: 2
Registered: ‎05-19-2013
My Device: Q10
My Carrier: Bell

Re: Blackberry Q10 won't connect to PC

I have since proven that pen drives work in my USB ports - so have ruled the 'drives not accepting inputs' out.

 

Jz

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New Contributor
bsansom
Posts: 6
Registered: ‎02-05-2013
My Device: Z10
My Carrier: Bell Mobility

Re: Blackberry z10 won't connect to PC

I have same problem. Does anyone know solution?

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New Member
truman
Posts: 1
Registered: ‎08-12-2014
My Device: Z10
My Carrier: T-mobile

Re: Blackberry z10 won't connect to PC

It looks like a microsoft driver issue rather than a blackberry issue.

Those who are plugging the device into a USB 3.0 (blue) port, disable the USB 3.0 feature in your BIOS.

Or simply plug it into any USB 2.0 port.

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