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BlackBerry® Z10

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New Member
CalSandi
Posts: 1
Registered: ‎03-06-2012
My Device: Playbook 16gb; Bold 9700
My Carrier: T-Mobile

Bluetooth Headset Not Connect

I am unable to get any Bluetooth headset to work: Z10 says it is connected, but no sound comes into earpiece and voice commands are not accepted. Yes, I have done hard reset, deleted and reinstalled this Blackberry headset with no success. Also when 'paired', volume keys on device are locked. Any help? 

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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Bluetooth Headset Not Connect

Hi CalSandi and welcome to the BlackBerry Support Community Forums!

 

When you go into Settings>Network Connections>Bluetooth>Paired then click on the headset, which services appear connected?

 

Thanks.

 

 

-CptS

 

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