09-17-2013 05:30 PM
I have not been able to use the browser on my z10 for a few months now.
The problem began with a constant notification, when I attempt to open any website, I would get the message "Site Identity Not Verifiable", I would just select 'add exception' and the page would open.
Now the browser has completely failed and does not respond to any input, I can't navigate to any web address, cannot open new tabs, cannot even open the browser settings menu so I can't even clear the browser cache which I believe would fix the issue; all it allows me to do is open and close the browser.
I have tried restarting the device, removing the battery and putting it back but to no avail.
The only solution seems to be to restore the phone back to factory but I don't want to do this as I would loose my bbm messages and there is no way to restore the bbm messages after a factory reset without also restoring the browser settings which then brings the browser problems back.
Has anyone encountered this and found a solution?
09-17-2013 06:37 PM
Hi and Welcome to the Community!
I don't find that exact message in the public KBs...perhaps your searching will be more fruitful:
But, what I do find are similar errors that are rooted in the device being activated on BES. Is this the case for you? If so, then you should talk to your BES admins about it as there may be something they have done or need to do.
If you are not on BES (and, I suppose, even if you are!), then with a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (step 1 should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support and possible formal escalation to BlackBerry support.
09-18-2013 06:02 AM
Thanks sdgardne, I have tried your suggestion to Register HRT and Reboot, I even performed a battery pull but it hasn't resolved the issue.
Does anyone know of a way to reset the browser without opening it? I can't do it from the browser as the menu does not open.
12-06-2013 03:07 PM
I know this is a few months behind the ball, but I'm experiencing the same problem. It happened after I attempted to clear the cache. Now, the browser won't work if I just select it. I've attempted many different fixes and still can't get it to function properly. My workaround involes using Facebook or other app. I find a hyper link on FB and that opens and loads correctly in the BB web browser. It's getting a little old having to do this, but whatever.