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BlackBerry® Z10

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New Contributor
Posts: 3
Registered: ‎03-21-2013
My Device: Z10
My Carrier: Orange

Browser settings button will not work!

[ Edited ]

Hi, When I open my browser on my z10, I am unable to access the settings. If I swipe down, nothing happens, and if if touch the 3 dots, still nothing. Is there a way of re-installing the browser maybe? Any ideas would be appreciated. Kevin

Forums Advisor I
Posts: 568
Registered: ‎02-05-2013
My Device: Blackberry Z10, Blackberry Playbook 64gb
My Carrier: Bell

Re: Browser settings button will not work!

You can try the following options.

 

1. Do a battery pull and wait 5 minutes then pop it back in.

 

2. Restore you system to a backup before the browser stopped wroking.

 

3.  BB Link Factory restore and start from scratch. 

New Contributor
Posts: 3
Registered: ‎03-21-2013
My Device: Z10
My Carrier: Orange

Re: Browser settings button will not work!

Thanks, I'll give those a try.
New Contributor
Posts: 3
Registered: ‎03-21-2013
My Device: Z10
My Carrier: Orange

Re: Browser settings button will not work!

hi, thanks for your suggestions, i tried all of the above but with no success. i seem to be on my own with this one!