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BlackBerry® Z10

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New Contributor
Posts: 4
Registered: ‎07-03-2013
My Device: CURVE 9300 AND Z10
My Carrier: TELUS

CAMERA PROBLEMS (colors stripes)

Good Morning

 

I have a problem with my camera on Z10, the screen display is with colors stripes, and I don't have opportunity to take a picture ? I restard the phone without any results ? Do you have an idea of this trouble ?

 

Thanks ! 

Forums Advisor III
Posts: 1,822
Registered: ‎05-29-2013
My Device: BlackBerry Z30
My Carrier: Bell

Re: CAMERA PROBLEMS (colors stripes)

Good day

Welcome to BB forums

What OS are you running?

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New Contributor
Posts: 4
Registered: ‎07-03-2013
My Device: CURVE 9300 AND Z10
My Carrier: TELUS

Re: CAMERA PROBLEMS (colors stripes)

Software version : 10.0.10.85

 

System version : 10.0.10.672

 

Thanks,

 

 

Forums Advisor III
Posts: 1,822
Registered: ‎05-29-2013
My Device: BlackBerry Z30
My Carrier: Bell

Re: CAMERA PROBLEMS (colors stripes)

[ Edited ]

Toundra1975 wrote:

Software version : 10.0.10.85

 

System version : 10.0.10.672

 

Thanks,

 

 


You might want to try installing a new OS if available from Telus

 

click on the link below to help you out!

 

How to perform a Software Update on the BlackBerry 10 smartphone

_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino

Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!
New Contributor
Posts: 4
Registered: ‎07-03-2013
My Device: CURVE 9300 AND Z10
My Carrier: TELUS

Re: CAMERA PROBLEMS (colors stripes)

After an update for the last software version, it's still a problem.

 

My next step will be a Telus Store for maybe a change under warranty ?

 

Thanks

 

 

Forums Advisor III
Posts: 1,822
Registered: ‎05-29-2013
My Device: BlackBerry Z30
My Carrier: Bell

Re: CAMERA PROBLEMS (colors stripes)

Yes if the problem is still happening with the upgrade bring it to Telus they can help you sorry I tried my best to help out!

Good lucK!
_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino

Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!
New Contributor
Posts: 4
Registered: ‎07-03-2013
My Device: CURVE 9300 AND Z10
My Carrier: TELUS

Re: CAMERA PROBLEMS (colors stripes)

A great thanks Rob, I appreciated !

Bye.