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BlackBerry® Z10

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New Contributor
Hotnills
Posts: 4
Registered: ‎05-05-2013
My Device: Blackberry Z10

Caller/textmessage sender id problem

[ Edited ]
I have a big problem with my new Z10 device. When someone call me the number came in regular format. When i get a text message it came in international format (+40.......). Even if i have that number in my contact list if is in regular format it doesn't show the sender of an text message, if is in international format it doesn't show the caller name. I call to my provider and they tell me to contact blackbbery because is an internal problem and i have to do a "reset" for recognising bouth regular and international format. Please help!!! I am in vodafone Romania.
JSanders
Posts: 86,430
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Caller/textmessage sender id problem

Tips here. http://supportforums.blackberry.com/t5/BlackBerry-Z10/Contacts-not-showing-when-others-call-me/m-p/2...




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New Contributor
Hotnills
Posts: 4
Registered: ‎05-05-2013
My Device: Blackberry Z10

Re: Caller/textmessage sender id problem

I did everything ...it didn't work! I put in smart dialer my area code country witch is +40... I put the digits number witch is 10...i enabled device encryption... I pull out the batery...nothing. The same problem! Any ideas?
JSanders
Posts: 86,430
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Caller/textmessage sender id problem

No. Others are having this issue and I know it's been escalated to BlackBerry for further resolution.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Hotnills
Posts: 4
Registered: ‎05-05-2013
My Device: Blackberry Z10

Re: Caller/textmessage sender id problem

Ok. Thank you for your support.
New Contributor
sado
Posts: 2
Registered: ‎04-29-2013
My Device: z10

Re: Caller/textmessage sender id problem

I reposting my workaround solution that it worked for me. Go to Settings > security and privacy > sim card > edit phone number and wrote your number without the country area code.