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BlackBerry® Z10

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Contributor
Posts: 19
Registered: ‎03-23-2013
My Device: Z10
My Carrier: Airtel-India

Camera not working in Z10

I purchased new Z 10 today and unable to take photo. All I can see is a black screen. Please help

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Contributor
Posts: 19
Registered: ‎03-23-2013
My Device: Z10
My Carrier: Airtel-India

Re: Camera not working in Z10

All it says "The camera can't be started"

Guru II
Posts: 19,794
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.1.2582; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Camera not working in Z10

Try removing the media card and then try the camera again. If it still doesn't work contact your carrier for warranty replacement.
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New Contributor
Posts: 7
Registered: ‎06-15-2011
My Device: Blackberry Z10
My Carrier: Vodafone

Re: Camera not working in Z10

i have the same problem!!  any sollutions?

Contributor
Posts: 19
Registered: ‎03-23-2013
My Device: Z10
My Carrier: Airtel-India

Re: Camera not working in Z10

I got my device repaired from service centre.
New Contributor
Posts: 2
Registered: ‎05-15-2013
My Device: z 10
My Carrier: vodafone

Re: Camera not working in Z10

Dear friend

If you really want to solve the problem...simply do this 3 steps

1. Remove back cover
2. Gently yet firmly press on the lens
3. Pull of battery and push it back.
4. Gently tap your phone in palms for 3 4 times

I had same issue...and I met BlackBerry service guy he showed me that same techniques and it worked.... I shocked and couldn't believe in such way...but he described me due to repeated knock down or fall camera of BlackBerry easily shifts from its position. It will work. Give a try
New Contributor
Posts: 2
Registered: ‎05-15-2013
My Device: z 10
My Carrier: vodafone

Re: Camera not working in Z10

Dear friend

If you really want to solve the problem...simply do this 3 steps

1. Remove back cover
2. Gently yet firmly press on the lens
3. Pull of battery and push it back.
4. Gently tap your phone in palms for 3 4 times

I had same issue...and I met BlackBerry service guy he showed me that same techniques and it worked.... I shocked and couldn't believe in such way...but he described me due to repeated knock down or fall camera of BlackBerry easily shifts from its position. It will work. Give a try pin:24C59395