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New Contributor
daveo1
Posts: 4
Registered: ‎02-07-2013
My Device: Z10
My Carrier: EE

Can't Delete Emails....Please help!

Hi there,

 

I have 7 emails stuck in my Hub which I can't open or delete. They are showing as unread and despite my efforts to delete them they won't leave! They also won't open at all though I've read them on Outlook on my PC at work.

 

They aren't showing as emails that I haven't opened but they are showing as the number 7 in a circle below the Hub icon and also 7 below my work email folder as well.

 

Any advice please?

 

My work emails are via Outlook Exchange by the way. My Hotmail account has no similar difficulties on my Z10

 

Thanks a lot

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JSanders
Posts: 84,665
Likes: 22,957
Solutions: 5,906
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't Delete Emails....Please help!

So, you actually can't go to and see these seven emails on your Z10?

Only the notification 7 appears below that exchange email account Hub tab?




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New Contributor
daveo1
Posts: 4
Registered: ‎02-07-2013
My Device: Z10
My Carrier: EE

Re: Can't Delete Emails....Please help!

Hi there,

 

The emails are in the Hub folder as yellow envelopes with the sender and subject but the emails won't open when I click on them and I can't mark them as unread or delete them. When I try to delete by pressing and holding and pressing the "dustbin icon they won't leave.

 

Thanks

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Contributor
scopewizard
Posts: 26
Registered: ‎02-07-2013
My Device: Blackberry Z10

Re: Can't Delete Emails....Please help!

go to email account, select 3 dot on bottom right which will open menu, select  "Select more", tap on each email lines to hightlight, at the bottom right the delete bin appears, press to delete after selection complete and follow the screen message to delete.

 

Work for me.

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Trusted Contributor
andrew21212
Posts: 130
Registered: ‎02-06-2013
My Device: Z10 (returned) ** Torch and now my first non BB product a Samsung Note II so I can sync my Outlook,Notes,ToDo list,Categories,I am loving it !! I never knew a phone could do so much !!! hurry up RIM

Re: Can't Delete Emails....Please help!

 

 

  There is an even easier way to Delete messages.

 

 In the Hub, press and hold on the message,  The side bar will apear with the options  -- The garbage can is one of the them :smileyhappy: 

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New Contributor
daveo1
Posts: 4
Registered: ‎02-07-2013
My Device: Z10
My Carrier: EE

Re: Can't Delete Emails....Please help!

Tried both of those methods already.

 

When I try to delete the email using either method the message "This will delete the selected item" appears and I press "Delete" but the email is not removed. .

 

Anyone else can help please?

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New Contributor
sindai1
Posts: 4
Registered: ‎09-05-2011
My Device: Z10
My Carrier: Telus

Re: Can't Delete Emails....Please help!

as of this morning...i'm having the same problem. I can't even delete all the accounts in my hub. it just keeps loading. i've rebooted by holding the button and restart, i've rebotted by doing a battery pull. i'm receiving texts, bbms..and can surf the net..it's just the hub that is freezing. When i reboot, new messages appear because i've been trying to get this issue fixed but then of course i can't delete the message. it's driving me insane! reinstalled the latest z10 software, still doesn't help.

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New Contributor
jtolley
Posts: 2
Registered: ‎04-12-2013
My Device: z10
My Carrier: Bell Mobility

Re: Can't Delete Emails....Please help!

Same thing has happened to me. I have cleared them in one of two ways: 1) having my enterprise account wiped from my account and then reinstalled (this is time consuming as my IT department has to re-issue me another activiation password. It's a hastle.) 2) Wait until the next blackberry update, which seems to clear the notifications.

 

Neither of these are ideal. And there must be a better way to clear them off. I hate having 10 notifications of e-mails which I have already deleted from my enterprise account. 

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Contributor
sindai
Posts: 25
Registered: ‎08-30-2011
My Device: Bold 9700
My Carrier: Telus

Re: Can't Delete Emails....Please help!

well.....my only solution....security wipe. My only concern was losing all my contacts. I don't use the sim card. when my accts were deleted from the hub, except for my hotmail, all the contacts were cleared as well. Thank goodness that Outlook/Hotmail synced my contacts!! I checked on the server and every single contact was there. whew! So i only really needed to back up was all my other stuff on my phone. did that....and did the security wipe. took hours, but the next morning, i hooked up my z10 to the comp and used the BB Link to reset to factory settings. it was like brand new. Then i uploaded my backup and voila! everything is back to normal. Its actually faster!!

 

I really don't know what the issue is with the hub. everything else was working fine. I hope it doesn't happen again.

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New Contributor
jtolley
Posts: 2
Registered: ‎04-12-2013
My Device: z10
My Carrier: Bell Mobility

Re: Can't Delete Emails....Please help!

I think it's BS that I should have to do a security wipe. As this is the 3rd time in 2 months that this has happened to me. I will just suffer through until there is an adequate solution or patch to the software. 

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