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BlackBerry® Z10

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New Contributor
wapkaplet
Posts: 8
Registered: ‎02-18-2013
My Device: BlackBerry Z10
My Carrier: Rogers

Can't accept Google Apps ActiveSync meeting requests on Z10

Hey there, just wondering if anyone else has seen this problem. When receiving an email on my BlackBerry Z10 through a Google Apps account (setup as Exchange ActiveSync), there are no Accept, Tentative or Decline buttons.

 

As a test, I setup an account through outlook.com, added it as Exchange ActiveSync on the device and sent it an invite. Sure enough, the buttons appear as expected when opening the invite email from the Hub.

 

I've tested two separate Google Apps accounts (one of which is a paid account, so there should be no ActiveSync problems at all) and I can't get the Accept, Tentative or Decline buttons to appear.

 

Anyone? Is this a known issue?

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New Contributor
wapkaplet
Posts: 8
Registered: ‎02-18-2013
My Device: BlackBerry Z10
My Carrier: Rogers

Re: Can't accept Google Apps ActiveSync meeting requests on Z10

Really? No one else has seen this happen?

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Can't accept Google Apps ActiveSync meeting requests on Z10

Hello wapkaplet and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're experiencing an issue with your Calendar and invitations.

 

Google does not use ActiveSync for Calendar but  uses CalDav.

 

When you go to add your account, under Advanced scroll to the bottom and select CalDav and add your Google credentials. 

 

You can also use the Gmail integration to use the same features (it's how I added my Gmail account and my Calendar functions as expected).

 

Hope this helps to clarify.

 

 

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

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New Contributor
wapkaplet
Posts: 8
Registered: ‎02-18-2013
My Device: BlackBerry Z10
My Carrier: Rogers

Re: Can't accept Google Apps ActiveSync meeting requests on Z10

I'm using a paid Google Apps account. It does use Exchange ActiveSync.

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Can't accept Google Apps ActiveSync meeting requests on Z10

We would need need to analyze device logs to further asses this situation.

Please contact your mobile carrier and ask for a support ticket with BlackBerry support be open to further investigate.

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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New Member
trazak
Posts: 2
Registered: ‎03-06-2013
My Device: Z10
My Carrier: Etisalat

Re: Can't accept Google Apps ActiveSync meeting requests on Z10

I am having the same issue. We use paid Google apps.
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New Contributor
wapkaplet
Posts: 8
Registered: ‎02-18-2013
My Device: BlackBerry Z10
My Carrier: Rogers

Re: Can't accept Google Apps ActiveSync meeting requests on Z10

I've had no resoluteion yet, but I do know that Google is (apparently) working on this problem.

 

Have you noticed that your sent emails are timestamped GMT? Everything I send from a Google Apps account is stamped 5 hours ahead (we're in EST).

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New Member
trazak
Posts: 2
Registered: ‎03-06-2013
My Device: Z10
My Carrier: Etisalat

Re: Can't accept Google Apps ActiveSync meeting requests on Z10

Thanks and yes I am in GMT+4 time zone.
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New Contributor
pvantienen
Posts: 2
Registered: ‎04-08-2013
My Device: Blackberry Z10
My Carrier: Rogers

Re: Can't accept Google Apps ActiveSync meeting requests on Z10

I am having the same issue. I did add my calendar with CalDav and it worked, but I still couldn't accept meeting invites. When I did, it didn't have an email address associated with that calendar so I couldn't respond to calendar invites. It's the one frustration with my Z10

 

 

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New Member
vsorensen
Posts: 1
Registered: ‎06-10-2013
My Device: Z10
My Carrier: AT&T

Re: Can't accept Google Apps ActiveSync meeting requests on Z10

I am seeing the same issue and we also have a paid Corporate gmail account.  BlackBerry - can you give us an idea as to when a fix is planned?  BB or gmail fix required??

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