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BlackBerry® Z10

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New Contributor
Posts: 8
Registered: ‎10-31-2013
My Device: Z10
My Carrier: Vodafone

Can't add new contacts after upgrading to 10.2

I just updated my Z10 with 10.2

And now I'm having an issue.

 

I can't add any new contacts on my phone. Even I can't find any social contacts from fb, twitter, skype, linkedin.

I can only find the contact with BBM pin. Prior I was able to see my sim contacts. Suddenly those were disappeared too.

 

It's really Hugh problem for me due to loss of contacts.

How can solve this? :Helpsmilie:

Regular Contributor
Posts: 50
Registered: ‎07-27-2013
My Device: blackberry Z10
My Carrier: singtel

Re: Can't add new contacts after upgrading to 10.2

did your contact sync to your email account?
Posts: 89,516
Likes: 23,793
Solutions: 6,124
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't add new contacts after upgrading to 10.2

How long has it been since you completed the upgrade?




1. If any post helps you please click the Like Button below the post(s) that helped you.
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New Contributor
Posts: 8
Registered: ‎10-31-2013
My Device: Z10
My Carrier: Vodafone

Re: Can't add new contacts after upgrading to 10.2

No. I've not backed up my contacts over the net. I've synced it other software. But unable to retrieve with that also.
New Contributor
Posts: 8
Registered: ‎10-31-2013
My Device: Z10
My Carrier: Vodafone

Re: Can't add new contacts after upgrading to 10.2

One day.

Regular Contributor
Posts: 50
Registered: ‎07-27-2013
My Device: blackberry Z10
My Carrier: singtel

Re: Can't add new contacts after upgrading to 10.2

[ Edited ]

Go to contacts app and swipe down,there is setting
u check (show accounts in contact list) is that all on?

Posts: 89,516
Likes: 23,793
Solutions: 6,124
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't add new contacts after upgrading to 10.2

So how did you sync your contacts, in what what?

 

Open your contacts app.

at the bottom left, tap on the tab and tap ALL. Do you see your contacts now?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 8
Registered: ‎10-31-2013
My Device: Z10
My Carrier: Vodafone

Re: Can't add new contacts after upgrading to 10.2

Oh yes. All accounts are ticked. And synced in setting. But still not getting any contacts.
New Contributor
Posts: 8
Registered: ‎10-31-2013
My Device: Z10
My Carrier: Vodafone

Re: Can't add new contacts after upgrading to 10.2


JSanders wrote:

So how did you sync your contacts, in what what?

 

Open your contacts app.

at the bottom left, tap on the tab and tap ALL. Do you see your contacts now?


No I can't find there also. And even I can't add new contatcs.

Regular Contributor
Posts: 50
Registered: ‎07-27-2013
My Device: blackberry Z10
My Carrier: singtel

Re: Can't add new contacts after upgrading to 10.2

do hard reset :smileyhappy: