Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Reply
New Contributor
Posts: 2
Registered: ‎02-06-2013
My Device: Z10

Can't answer the phone

When my Z10 is locked and a call comes in I see the screen, but it won't let me pull it all the way down.  I keep trying for about 5 seconds but it only works every one in three times.  And when I miss the call, my phone app freezes.

Any suggestions?  Am I doing something wrong?

 

Contributor
Posts: 46
Registered: ‎01-03-2010
My Device: Curve 8520
My Carrier: Orange

Re: Can't answer the phone

I've noticed this too - I was beginning to wonder if it was me. I see the prompt on the screen telling me what to do, but it takes 3 or 4 tries before it actually answers the phone. I'm going to have missed calls at this rate ....

 

 

New Contributor
Posts: 2
Registered: ‎02-06-2013
My Device: Z10

Re: Can't answer the phone

Yes - I did miss a few calls already.  But then I restarted the phone and it seems to be working again.  My guess is that the app froze up or was getting bogged down for some reason and the restart cleared it for now.  Hopefully it doesn't happen again.

New Contributor
Posts: 3
Registered: ‎05-08-2013
My Device: Z10 9900
My Carrier: Telstra

Re: Can't answer the phone

Have the same issues. Have rebooted pulled battery sim card multiple times. Keeps happening.

I am beginning to wonder if this Z10 was a mistake ???

New Contributor
Posts: 3
Registered: ‎05-08-2013
My Device: Z10 9900
My Carrier: Telstra

Re: Can't answer the phone

I have had the same issues listed above.I thought it was my screen,till the screen cracked and it was replaced . Now I still have th same isue. The screen sensitivity is awful.

Is this a software/firmware issue.

BTW, Battery lifstill rubbish

Visitor
Posts: 1
Registered: ‎01-03-2014
My Device: Black Berry Z10
My Carrier: Bell Canada

Re: Can't answer the phone

Is there a solution for this? Z10 will not answer phone calls, when you swipe down nothing happens.

Forums Advisor III
Posts: 1,303
Registered: ‎12-23-2013
My Device: Z30, Z10, 9800
My Carrier: Vodacom

Re: Can't answer the phone

I also found swiping not working properly, now I touch the centre of the screen for 1s then swipe down. My flip cover is also inconsistent in answering calls.
Hall of Famer II
Posts: 51,464
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Can't answer the phone


keithbergoff wrote:
I also found swiping not working properly, now I touch the centre of the screen for 1s then swipe down. My flip cover is also inconsistent in answering calls.

Hello,

 

On the (hopefully correct) assumption that you've already done as described above (e.g., reboot your device), then your next diagnostic step would be to reload your OS and/or update to a more recent OS. Perhaps you are on a version that has such a bug, and updating to a newer version may perhaps cure it for you. You can find instructions here:

And here:

Good luck and let us know!

 




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Forums Advisor III
Posts: 1,303
Registered: ‎12-23-2013
My Device: Z30, Z10, 9800
My Carrier: Vodacom

Re: Can't answer the phone

I have already upgraded to the latest OS - 10.2.0.1803, touching screen then swiping down seems to have resolved problem. Flip cover answering is still inconsistent.