02-08-2013 09:45 AM
my Z10 will not connect to the Blackberry ID system. So I can't download anything in BB world. When I go to the BB ID settings or payment setting, I get nothing. Just an infinite thinking loop "Retrieving Blackberry ID Properties"
It was working fine yesterday morning. Now nothing. Everything is working fine on my Playbook.
Rogers suggested an OS re-install. Any idea if this will work?
02-09-2013 06:42 AM
To better assist you with this problem I have a couple questions:
Are you connected to a Wi-Fi network?
If you are connected to the Mobile network, how is your network coverage?
Have you rebooted the BlackBerry smartphone by holding down the button on the top of the Blackberry smartphone and then selecting restart?