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BlackBerry® Z10

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New Member
Posts: 1
Registered: ‎12-07-2013
My Device: Z10
My Carrier: 0458750943

Can't read attached .eml files after update to 10.2.0.429

Hello all

 

we have 2 z10 in office. I did the upgrade first, and since them MOST (not all) af the regular mail with attached .eml files we receive from a governmental source cannot open (to be clear, those are regular mails containing another mail as attachment)

 

It shows the regular orange "envelope" icon, but when you click on it, the screen darken for a moment, and nothing happens.

 

The other Z10 (same serie) went on for more than a month to open with not problems all of the VERY SAME mail and their attachments.

 

Now, after updating the 2nd device, the same problems occurs to it.

 

Any clue? Those attachment are really important for us

 

Thanks in advance for any help

 

Francesco