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BlackBerry® Z10

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Developer
Shikimori-roro-kun
Posts: 22
Registered: ‎08-17-2012
My Device: Z10 Limited Edition
My Carrier: Telcel

Can't update BBZ10 LE

I've got my BBz10 for a couple of weeks by know and i'm stucked in the 10.0.9.348 and 10.0.9.2372 OS and cant update to any new OS vesion, itsa a STL100-1 Model

 

Ive tried doing it in BlackBerry Link and no succes, aldo OTA, and no success, and via web and,, gues what no success.

 

By the way my device it's fully unlocked, i dont know why this is happening,

 

Any ideas?

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JSanders
Posts: 85,140
Likes: 23,023
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't update BBZ10 LE

Follow the directions in this post here:

Make note of the FIRST bullet:

Upgrading your OS: If you are attempting to UPGRADE your BlackBerry10 operating system, first remove the SIM card from the device, and in your Settings > Location Services, disable Location Services, then proceed with the steps below.




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Developer
Shikimori-roro-kun
Posts: 22
Registered: ‎08-17-2012
My Device: Z10 Limited Edition
My Carrier: Telcel

Re: Can't update BBZ10 LE

i've reloaded my deice a couple of times using BB Link, i'm trying this ill post further news aobut the succes or fail of this steps :smileyvery-happy:

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Developer
Shikimori-roro-kun
Posts: 22
Registered: ‎08-17-2012
My Device: Z10 Limited Edition
My Carrier: Telcel

Re: Can't update BBZ10 LE

No luck with any of the methods :C when promptd to update the device it says, "Found a new OS update""

And its the same one ive got already

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JSanders
Posts: 85,140
Likes: 23,023
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't update BBZ10 LE

You removed the SIM card and turned off the location feature BEFORE doing the upgrade attempt?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Developer
Shikimori-roro-kun
Posts: 22
Registered: ‎08-17-2012
My Device: Z10 Limited Edition
My Carrier: Telcel

Re: Can't update BBZ10 LE

Yes, i've done all steps

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JSanders
Posts: 85,140
Likes: 23,023
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't update BBZ10 LE

Well, that's it. All that I know to do, you've done.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Developer
Shikimori-roro-kun
Posts: 22
Registered: ‎08-17-2012
My Device: Z10 Limited Edition
My Carrier: Telcel

Re: Can't update BBZ10 LE

Can it be that im currently in Mexico and also with my IP tells where i am an i cant download it?

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JSanders
Posts: 85,140
Likes: 23,023
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't update BBZ10 LE

[ Edited ]

Shikimori-roro-kun wrote:

Can it be that im currently in Mexico and also with my IP tells where i am an i cant download it?


I don't know where you are, but no the -1 model is not a North American model variant.

Were you sent that one by mistake?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Developer
Shikimori-roro-kun
Posts: 22
Registered: ‎08-17-2012
My Device: Z10 Limited Edition
My Carrier: Telcel

Re: Can't update BBZ10 LE

It Could be, i'm going to contact them and see how it goes

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